JISR Software Support Center (JSSC) System Engineer

at  Vector Synergy

SKILLS, KNOWLEDGE, EXPERIENCE REQUIRED:

• Experienced system engineer with proven Level 2 support roles in a multinational and/or military organization for a minimum of 5 years, encompassing various roles: Windows Server Administration; Windows Client Administration; Active Directory Administration; Network Administration; Storage solutions specialist; Virtualization; IIS web hosting; Linux web application hosting; Linux Server Administration; Ansible.
• Experience in remote server administration;
• Azure DevOps experience;
• Experience in hardware and software configuration of server hosting platforms; custom disk configurations with specific storage controllers; RAID configuration; redundancy and safety approach in all levels of designing and implementing solutions;
• Experience in XML file manipulation; XSDs validation and maintenance; automation done through PowerShell/scripting;
• Good knowledge of PowerShell scripting and/or Python;
• Microsoft SQL Server Administration knowledge (installation, configuration, maintenance, backup policies);
• Knowledge of DNS, DHCP, WSUS, GPOs;
• MS SQL scripting knowledge, data consistency and data cleanup based on consultation with the user community and development team;
• Very good virtualization skills, preferably on VMware with System Center integration.

• Installing, maintaining, monitoring, and supporting the JSSC applications (Intel-FS spiral 1, Intel-FS spiral 2, ANB, Release Server, CoreGIS, HMART, CSD, ICMT, AOSS, Namis, NABIS, React) mainly in support of Operations, VeVA, NST program support, SME007, NATO exercises, and when these requests/exercises are not being planned, prepared for, or executed, being able to support the mentioned systems for current Operations, under the CSLA;
• Providing timely response and resolution to all support tickets (incidents, service requests, and changes) following internal processes;
• Escalating issues to the Level 3 support team as appropriate, supporting in the troubleshooting and debugging of found issues;
• Offering Subject Matter Expertise for the JSSC applications to the user community and to COIs;
• Involvement in User Acceptance Testing for new software releases in both organizing and test execution;
• Applying patches and installing ISR software updates, coordinating outages;
• Participating in NRF/ARF/Enterprise CABs as needed to support new software releases in the validation and verification process;
• Providing support in maintaining the NATO Software Factory infrastructure, user and rights management, software updates, and internal activities;
• Interfacing between JSSC applications and interoperable FASes from other Business Areas;
• Becoming a reliable Level 2 support team member and providing the engineering bridge between the Level 2 and Level 3 support teams;
• Ensuring the NATO Software Factory system setup matches the requirements for the Intel-FS Spiral 1 to Spiral 2 data migration;
• Providing other daily Level 2 support for the operational users, as required;
• Making suggestions and proactive improvements based on gathered experience and best practices.
  VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575
  Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań – Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,
  kapitał zakładowy wynosi: 73.852,80 złotych wpłacony w całości, TEL +48 616684500, FAX +48 616684501, www.vectorsynergy.com, info@vectorsynergy.co