Job Description - Donor Care February 2024 Final JD

at  St Francis Hospice Dublin

RECEIPTING AND ACKNOWLEDGING OF INCOME RECEIVED BY:

Donations by phone/credit card
Donations received by bank transfer- donation account
Donations received by bank transfer- CM/No1 account
Donations received online- website
By donations received online- Fundraise up
Donations received online- Facebook
Donations received online- Virtual Garden-(Monthly)
Donations received online- iDonate/Justgiving/Gofundme

GENERAL

Comply with the Mission Statement, Ethos and Values of St. Francis Hospice Dublin.
Ensuring compliance with Health and Safety procedures in relation to all Hospice activities.
Contribute to and comply fully with the St. Francis Hospice Dublin Safety Statement including safe
working practice as laid down by the Safety, Health and Welfare at work Act 2005 and any other
relevant legislation.
Comply with the St. Francis Hospice Dublin policies relating to confidentiality and ensure
confidentiality in all matters of information obtained during the course of employment.
Adhere to the Policies & Procedures of St. Francis Hospice Dublin at all times.
Actively engage in continuous personal development and learning.
Present and act in a professional manner at all the times.
Carrying out any other reasonable duties, appropriate to the office which may be required from time
to time by Head of Fundraising or other designated officer in all matters relating to the job.
The successful candidate will be required to update their knowledge and skills to fit the changing
requirements of the post. Therefore, this Job Description is an outline of the current broad areas of
responsibility and accountability and should not be regarded as a comprehensive listing. It will be
reviewed and updated in line with future needs.
The successful candidate will be required to maintain, enhance and develop their knowledge, skills
and attitudes necessary to respond to a changing situation.

1. JOB PURPOSE

The Donor Care Executive is a key position within the fundraising team and is required to liaise with
donors and ensure they are supported when submitting income to the hospice. Process, receipt and
acknowledge all donor income to St. Francis Hospice Dublin.
The post holder main responsibilities are to liaise, receipt and acknowledge donor income, input to
the Customer Relations Management System, promote and support committed giving and act as a
bridge between the Fundraising and Accounts Departments in relation to the identification and
allocation of funds to the correct fundraising categories.

2. ACCOUNTABILITY

The position reports to and is accountable to the Head of Fundraising or other designated officers in
all matters relating to the job.

7. OUTLINE OF JOB DUTIES AND RESPONSIBILITIES

The role of Fundraising Donor Care Executive includes but is not limited to: