Job No. 539642 Instructional Support Technician I

at  California State University

Job no: 539642
Work type: Staff
Location: Bakersfield
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Education Support Professionals, On-site (work in-person at business location)
Position Description
CLASSIFICATION TITLE: Instructional Support Technician I

REQUIRED QUALIFICATIONS:

EDUCATION & EXPERIENCE – Equivalent to two (2) years of (recent within three years) experience providing instructional support services for a unit or discipline, acting as a student assistant, or in producing materials or supplies related to chemistry or a related discipline.
OR
Equivalent two (2) years of college with 16 semester units in chemistry or related discipline in courses involving extensive use of materials, supplies, or equipment may be substituted for one year of the required experience.
OR
Equivalent to four (4) years of college with 16 semester units in chemistry or related discipline in courses involving extensive use of materials, supplies, or equipment may be substituted for the required experience.

SKILLS, KNOWLEDGE & ABILITIES (SKA’S) –

• Regular and reliable attendance is required.
• Willingness to learn chemical inventory and safety software.
• Ability to operate technical equipment related to different chemistry and biochemistry courses (e.g., autoclave, NMR).
• Ability to adjust and perform simple maintenance of technical and scientific equipment.
• Basic knowledge and understanding of procedures, techniques, and instrumentation applicable to courses in general chemistry, organic chemistry, and biochemistry.
• Ability to prepare solutions with reagent-grade chemicals.
• Knowledge of common safety procedures for handling and storage of chemicals used in laboratory preparations along with handling both bio-hazardous and hazardous chemical waste.
• Ability to plan activities and prepare schedules.
• Ability to evaluate materials and supplies used.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
• Thorough knowledge of English grammar, spelling and punctuation.
• Ability to interpret, communicate and apply policies and procedures.
• Ability to maintain a high degree of confidentiality.
• Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
• Working knowledge of or ability to quickly learn University infrastructure.
• Must be willing to travel and attend training programs off-site for occasional professional development.
• Must be able to work overtime, occasional holidays, and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.

PREFERRED QUALIFICATIONS:

• A Bachelor’s degree in chemistry or related discipline is preferred.
• Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
  PHYSICAL DEMANDS: HEAVY WORK – 50% or more of the activities involve walking, standing, squatting, kneeling or climbing; lifting heavy weight objects which may exceed 50 pounds.

Department Laboratory Course Support

• Organize and schedule the preparation and provision of chemical materials, supplies, and technical and non-technical equipment for laboratory courses.
• Prepare solutions and provide chemicals used in department laboratory courses.
• Assist faculty in developing new instructional activities and demonstrations by acting as a resource for materials and equipment utilization.
• Provide technical assistance and support to students and faculty on individual experiments/projects.
• Using general knowledge of chemistry and biochemistry, recognize commonalities between courses and assist with developing systems for optimizing facilities and equipment use.

Department Laboratory Maintenance and Supplies

• Adjust and calibrate technical equipment as needed.
• Describe equipment needs or problems when repairs are required.
• Take inventory of equipment and accessory items and maintain the electronic inventory database.
• Order supplies and prepare reports.
• Ensure that teaching laboratories are clean and orderly.
• Conduct yearly audit of equipment and accessory items.

Ensure Safe Environment

• Support and follow university safety protocols.
• Collaborate with the Chemical Hygiene Officer and NSME Lab Safety Coordinator.
• Ensure that chemical and bio-hazardous waste is properly handled and disposed of.
• Serve as a member of the campus emergency response team and the NSME Safety Committee.