Job Posting Title Customer Service/Technical Support Representative
at Webhelp
Lake Mary, Florida, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 29 Jul, 2024 | Not Specified | 01 May, 2024 | N/A | Customer Interaction | No | No |
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Description:
LOCATION
Lake Mary, Florida, United States of America
Job Title:
Job Posting Title Customer Service/Technical Support Representative (Onsite)
Job Description
The Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client’s product or services.
The Technical Support Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!
As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:
- Type of experience or interests
- Years/months of experience
- Required education/licensing/certifications
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Personal qualities/skills important to the role (tech, service, et)
- Must reside in the United States or have a valid U.S. address for residence
Responsibilities:
WHAT YOU WILL DO IN THIS ROLE
As a/an Customer Service Representative, you will:
- Provide inbound customer support.
- Help customers resolve technical issues.
- Assist in correcting billing concerns.
- Ensure the appropriateness of social media content.
- Deliver expert customer experiences…with a smile.
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:
- Type of experience or interests
- Years/months of experience
- Required education/licensing/certifications
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Personal qualities/skills important to the role (tech, service, et)
- Must reside in the United States or have a valid U.S. address for residenc
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
- A range of other perks and benefit
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
IT - Hardware / Telecom / Technical Staff / Support
Customer Service
Graduate
Proficient
1
Lake Mary, FL, USA