Job Profile Administration Assistant

at  St John of God Health Care

Your role at St John of God Ballarat Hospital
The Administration Assistant is responsible for providing high-level administration support to the relevant department. You will communicate effectively with all customers and patients using the appropriate channels, utilising appropriate formal and informal channels of communication.

The Position

• Participates in determining and evaluating the quality of care being delivered to patients.
• Co-operates in data collection of hospital-wide Quality Activity projects and Clinical Indicators.
• Ensures that the need of the customer, both internal and external, receives the highest priority and that the objective is to exceed the customer’s expectations.
• Manage the telephone lines and sensitively handle telephone calls from patients.
• Answer all incoming calls and ensure that the telephone system is maintained.
• Liaise with ward clerks, medical and nursing staff to ensure the completion and accuracy of rehabilitation, psychiatric, coronary care, neo-natal, overnight, day only or acute care certificates as required.

You will provide sensitive management of the reception area, dealing with patients and other stakeholders who inquire about the service and welcoming patients who come for appointments. Well-developed organisational skills, with an ability to manage your own workflow and cope with competing demands is essential for this position.
To succeed you will have advanced skills and knowledge with a range of computer packages, particularly the Microsoft Office suite. You will have demonstrated ability and commitment to maintaining confidentiality, sound analytical and report writing skills and excellent interpersonal skills.
Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

The Benefits:

• Salary: $36.41 to 37.43 per hour (inclusive of casual loading) + superannuation
• Casual position available
• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
• Novated leasing
• work related expenses
• self-education and
• additional superannuation
• A healthy work-life balance through flexible work options, additional purchased leave and well-being programs
• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
• Dynamic multidisciplinary team

For enquiries contact Allira Huff, Patient Services Team Leader on (03) 5320 2574
Application closes on 18th June 2024
St John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children/vulnerable people from abuse

Please refer the Job description for details