Join Our Team as a Customer Support Specialist

at  Optio Incentives

At Optio, we’re on a mission to revolutionize the fintech industry with our trailblazing SaaS platform, and we are looking for responsible and ambitious people to take charge of our customer support department in a part-time position (2-3 days a week). There are also opportunities to work part time until you finish your studies.

WHO ARE WE LOOKING FOR?

We are looking for an individual with a passion for customer service. You should be a problem-solver, a fantastic communicator, and be comfortable working with technology. You like to create and maintain structure and have an analytical approach to everything you do.
We also envision that you are ambitious, entrepreneurial and can easily collaborate with others across departments, personalities, and countries as the role will have many contact areas both internally and externally.

QUALIFICATIONS

To succeed in this role, we believe that:

• You have excellent communication skills in English and Norwegian with any additional language being a big plus.
• You are structured with big data sets, but also able to think and react quickly when needed to solve customer queries.
• You are coachable and enjoy working with and learning from colleagues.
• You enjoy a challenge and will be persistent in the face of adversity.
• Experience with HubSpot and Zendesk is a plus but not a requirement.

ROLE OVERVIEW

As our Customer Support Specialist, you will be the first point of contact for our users, playing a key role in ensuring their success and satisfaction with our platform. You’ll resolve queries, troubleshoot issues, and provide insightful feedback to our development team to help improve our product. This role is perfect for someone who thrives in a fast-paced environment and is committed to creating meaningful, lasting relationships with customers. You will work extensively in our CRM (HubSpot) and our support system, Zendesk.

RESPONSIBILITIES

As our next Customer Support Specialist, you will run the support for our Optio brand and do the following:

• Manage incoming calls, emails, and web/chat inquiries according to Optio standards.
• Provide support and appropriate solutions to customer queries related to technical issues and system functionality and ensuring follow-up until resolution.
• Manage, edit, and grow our help center and resource pages.
• Host online training sessions and participate in client meetings.
• Be the expert who helps colleagues in need.

• Be the voice of the customer in our internal development work.Develop over time and potentially move into our Customer Success team.

To succeed in this role, we believe that:

• You have excellent communication skills in English and Norwegian with any additional language being a big plus.
• You are structured with big data sets, but also able to think and react quickly when needed to solve customer queries.
• You are coachable and enjoy working with and learning from colleagues.
• You enjoy a challenge and will be persistent in the face of adversity.
• Experience with HubSpot and Zendesk is a plus but not a requirement