Journey Expert

at  ANZ Banking Group

Req ID: 66637
Department: AR Migration
Division: Australia Retail
Location: Melbourne or Brisbane
About the role
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small.
As a member of the Simplification Tribe, our mission is to help our customers achieve their goals by providing modern and simplified product solutions as we move towards the future of ANZ Plus, while reducing risk, cost, and complexity in our Classic portfolio.
The Simplification Tribe are known for their great culture of collaboration, delivery, high performance and fun, supported by an approachable and inspiring leadership team. In joining this Tribe, you will be working in a group of highly engaged, diverse, and interesting people.
The Simplification Tribe are responsible for Divisional Simplification across Australia Retail, including product and service simplification, product decommissioning and paper reduction initiatives. This role will work closely with other squad members from the Tribe as well as our business partners to decommission products to support our move towards future state.
If you have existing experience in Business Analysis, Product Management or Change Management and Implementation, this role may be a great fit for you!
As a Journey Expert within the Product Decommissioning Stream, you will be responsible for:
Delivering on squad and tribe goals to maintain our awesome team culture
Breaking down initiatives into a delivery roadmap of features, deliverables and epics
Work with your squad to facilitate collaborative sessions with our stakeholders, define user stories, write business requirements and support end to end delivery of initiatives
Analyse multiple sources of data so that we are making data-driven decisions, weighing up effort, feasibility and risk
Managing operational readiness; working with all stakeholders to ensure end to end Simplification delivery readiness and endorsements
Contributing to the ‘test & learn’ culture within the squad, encouraging best practices around reviews, quality and documentation
Supporting product and policy governance requirements
Working with our risk partners to identify and manage risks and controls for our activities
Role Location: 833 Collins Street, Docklands VIC 3008 or 111 Eagle Street, Brisbane QLD 4000
Role Type: Permanent
Schedule: Full Time
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
Demonstrated experience or expertise in one or more of the following disciplines: project management, business analysis, product management, change management and implementation including customer and banker communication. Ideally you would also have experience with everyday banking products (Deposits, Payments, Credit Cards, Loans).
Strong stakeholder management skills, with the ability to autonomously influence and build relationships to ensure business and customer impacts have been fully considered
Excellent communication skills including: documentation, facilitation, and management skills to develop training materials, document procedure guides, update collateral and write communications.
Comprehensive understanding of a range of problem-solving techniques with an ability to multi-task and be highly adaptable to change and ambiguity.
A proactive attitude and curious mindset with the ability to explore customer needs collaboratively, using data to drive decision making
A desire to continuously learn new techniques and technologies, bringing innovative ideas into the squad.
Experience in delivering projects using Agile methodologies within dynamic, fast-paced setting as well as familiarity with agile tools such as Confluence and JIRA would be highly regarded.
Experience delivering on initiatives end-to-end preferred, but not required
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
Why join us?
There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 66637
Job Posting End Date
30/05/2024, 11.59pm, (Melbourne Australia

Please refer the Job description for details