Journey Expert - Content

at  ANZ Banking Group

Req ID: 63194
Department: AR Personalisation & Digital Sales
Division: Australia Retail
Location: Melbourne
About the role
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small.
The Digital Sales Experience (DSE) Tribe is looking for people who are passionate about delivering for our customers. Our purpose is to deliver outstanding digital experiences for our retail, commercial and institutional customers, accelerating their ability to get on top of their money and their business.
As an experienced Content Journey Expert, you will collaborate closely with the rest of the content team, product owners, analysts, developers, designers and senior managers to deliver exceptional experiences to our customers.
Leading with your craft and bringing others on the journey, you’re a seasoned digital production expert and born problem solver who is passionate about driving and delivering customer acquisition and service outcomes.
If you’re an experienced digital content producer with a proven track record in delivering incredible digital projects at scale, then we want to hear from you!

Experience delivery – Delivering digital campaigns and website updates using Adobe Experience Manager; developing IA, CX, content and SEO improvements; and contributing to peer feedback and site hygiene activities.
Stakeholder management - Influencing stakeholders on digital best practices in seeking the best customer outcomes. This includes the confidence to present effectively to individuals at all levels including senior leaders.
Strategic objectives – Active contribution of your craft and expertise to DSE’s goals. Participating in and driving internal projects to help the business achieve its strategic objectives.
Growth mindset – Ability to take a strategic outlook with a commitment to continually improve processes. Broad knowledge of digital platforms and trends. Curiosity in developing new skills.
Accessibility – Proven understanding, knowledge and experience working with Accessibility standards.
Role Location: Melbourne
Role Type: 12-month Fixed Term Contract, Full Time
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
Proven experience using Adobe Experience Manager (AEM) or a similar enterprise-level CMS and employing technical production skills at a senior level.
Proven experience in overseeing projects with a customer-centric and human centred design lens.
Proven experience delivering complex campaigns.
An ability to drive customer acquisition and digital service outcomes.
Initiative, attention to detail, and strong organisational and time management skills.
A track record of driving change at the organisational or departmental level.
An ability to assess complex situations and collaboratively determine the best outcomes.
Experience in an Agile environment is an advantage.
Strong interpersonal skills and the desire to contribute to a positive work environment and team culture.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
Why join us?
There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 63194.
Job Posting End Date
23/04/2024, 11.59pm, (Melbourne Australia