Journey Office - Enterprise Agile Coach

at  Questrade Financial Group

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.
We’re looking for our next Enterprise Agile Coach, Could It Be You?
Your goal is to drive enterprise-wide agility by coaching and mentoring teams and leaders to adopt and sustain agile methodologies and practices. The Enterprise Agility Coach will work closely with cross-functional teams to help them embrace the new ways of working, agile principles, and develop and implement agile strategies that drive business value.
You will be working closely with Journey Specialized teams, Enabling Functions, leaders, and stakeholders to identify areas of improvement, develop strategies, and implement changes that support agile methodologies and practices. You have solid working experience providing guidance beyond the Scrum framework, facilitating agile solutions across multiple cross-functional agile teams, communicating insights and impact to delivery leadership and quantifying coaching improvements and readiness against plan.
You will engage with senior leadership and Agile leaders across the organization to enable transformation of scaling Customer Centric Journeys and value streams. You are required to have knowledge of, and know how to apply, coaching skills and various practices, including organizational change and leadership models.
What’s it like working as an Enterprise Agility Coach at Questrade?
This role nurtures and guides teams and leaders by quantifying coaching progress against the overall delivery roadmap. You will act as a change agent and key representative of the overall progression against the agile transformation. You will directly contribute to agile performance across the enterprise, and ultimately, the success of Questrade’s customer journey strategy and teams.
The biggest opportunity is to enable Senior Leadership/Management effectiveness using an Agile mindset. You will also help raise transparency to effective continuous improvement as well as collaborate with the growth of the Agile culture within QFG. You will build relationships with the leadership team, demonstrating a curious but neutral stance toward the outcome and reflect openly on the outcomes.
You will enable leadership to optimally balance the scaling needs of the organization and ensure the organization does not lose its agility while scaling the operations. You will need to enable holistic organization structure to ensure predictability, alignment and transparency of the strategic initiatives. You will closely collaborate with the leadership team to establish a culture of Adhocracy removing silos to enable cross-functional innovation, transformation and agility in product effectiveness.
Need more details? Keep reading…

Scaling and Sustainability

• Embrace and continue to design, shift and shape our Questwork transformation with a collective set of principles, beliefs and modes in the direction to create a culture of organizational agility to support ever scaling needs.
• Design, implement organizational structures, governance and policies that optimize flow, value creation and employee well-being.
• In collaboration with the Journeys, Enabling Functions, Journey Office and Agile/Product CoEs implement the scaling structure that ensures Predictability, Alignment and Transparency at all levels.
• Enable QFG structure to fit with its Questwork Agile philosophy to align around value and have a lean flow of the value ensuring visualization of all constraints
• Enable the metrics with KPI’s that measure the impact the teams are making for the organization. This is not about what the team has delivered, but about the value realization of the delivery and culture & diagnostic assessment against the overall transformation.

Business Transformation and Leadership Support

• Perform Transformation Readiness Assessment with leadership on the Agile transformation with the aim of uncovering the underlying needs, opportunities for organizational change to ensure readiness to undertake an Agile transformation.
• Organize workshops for leadership and Journey Specialized squads that work at the enterprise level in Agile transformations, transitions or improvements to ensure a holistic approach to the transformational journey.
• Along with Agile Coaches, help senior leaders and teams prioritize business goals and operations. Conduct team check-ins to ensure Agile implementation is sustained and functional.
• Align Executives and Senior Leadership team with Agile Mindset and Agile Project Management to deliver a customer-centric and innovative solution with speed, flexibility, and high quality.

Continuous improvement & Collaboration

• Identify opportunities to refine and enhance existing Agile practices and processes within the organization.
• Facilitate at the appropriate junctures, team-level forums that are related to a particular delivery forum (i.e., Sprint Planning) or continuous improvement mechanisms.
• Coordinate and align coaches under a standardized coaching/training strategy.
• Leverage the suite of accelerators and assets the Agile Center of Excellence (CoE) possess as well as other coaching best practices that are occurring across the business – execute this in a consistent manner with the broader coaching community.
• Work closely with leadership, teams, and stakeholders to foster collaboration and alignment around Agile principles and practices.

Training and Development

• Enable a proactive (conscious), disciplined, and sustainable approach to organization change, holding leaders and systems as the client using structured coaching techniques with focus on outcomes.
• Enable mindset to evolve consciousness to move from the status quo to change by optimizing leadership development.
• Enable an organization-centric approach in creating new systems or optimizing existing to hear all the voices of the organization and bring in metrics to inspect and adapt to the improvements made.
• Formulate customized coaching plans for Enterprise, addressing their specific needs and challenges.
• Coach agile delivery teams on a range of agile practices, behaviors, tools, and approaches to promote maturity and delivery excellence.
• Provide team-level training on diverse agile practices and frameworks, such as Kanban and design thinking, to broaden teams skill sets.
• Create and nurture a psychologically safe environment within teams to encourage experimentation, learning, and continuous improvement while driving change.

Alignment with Strategic Objectives

• Align the change objectives to that of the portfolio and the overall business transformation.
• Ensure that Agile initiatives are aligned with the organization’s strategic business objectives, and help maximize the value delivered by Agile teams.
• Adapt coaching methods to address current delivery challenges and goals, aiming for predictability, velocity, and successful releases.
• Use data insights to confidently discuss progress with leadership.

Metrics and Reporting

• Quantify the impact of coaching on delivery performance and the achievement of delivery objectives, enabling clear understanding for leadership.
• Establish standardized reporting and tooling frameworks for coaching efforts to facilitate consistent measurement and evaluation.
• Utilize data-driven observations to inform and adapt coaching approaches, ensuring relevance and effectiveness in addressing team needs.
• Develop quantitative metrics to track overall progress and improvements in teams, effectively communicating results to leadership and the Agile Center of Excellence (CoE).

So are YOU our next Enterprise Agile Coach? You are if you…

• 5+ years of experience as an Enterprise Coach.
• A proven track record in achieving stakeholder buy in and strong stakeholder management expertise and skills
• Experience working in Agile methodologies and frameworks like Scrum, Kanban Lean Change Management or SAFe and familiarity with agile project management workflows (milestones, creative briefs).
• Strong Understanding of business, data, process, and object-oriented analysis and modeling techniques.
• Extremely organized and have excellent time management skills
• Strong communication skills, both written and verbal
• Ability to remain flexible and change direction/focus given competing priorities
• Strong interpersonal, communication and documentation skills are required.
• Experience with Canadian banking regulatory requirements and practices.
• Must have excellent oral and written skills
• Agile certification such as CSM, CSP, SAFe, or PMI-ACP
• Nice to have ICF-PCC/CEC

Sounds like you? Click below to apply! #LI-DM1 #LI-Hybrid
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs

Please refer the Job description for details