THIS IS WHERE YOU SAVE AND SUSTAIN LIVES

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

thisiswhere!

YOUR ROLE AT BAXTER

The person in this position needs to have enough knowledge of the Commercial Operations policies to answer all the inquiries under their responsibility. It is a requirement that the person must be organized, proactive and be able to work under pressure. Passion for operational productive work in a high-performance environment. The individual should have strong passion to innovate, eagerness to learn, good judgement, perception capacity, be “team” minded. Develop good relations within the team. It’s also required to have good communication and customer service skills, full command of the English language to provide the best support.

WHAT YOU’LL BE DOING

• Process and maintain multiple team mailboxes through Outlook.
• Accurately and timely perform BAM Lookup Requests and Cross References.
• Execute ChOps Connections, Mass Maintenances and Deny/Process off error Lines.
• Provide outstanding Customer Service to all internal/external customers on Eligibility Mailbox.
• Keep an open communication (verbal and written) the Team Members as well with the leadership team.
• Support as backup for any other activity required in the team, based on previous training plans, by the Supervisor
• Creator and maintenance of SOP processes documentation and continuously provide updates based on research and experience and process changes.
• Liaison with Audit to provide support on internal and external audits requests and work preveniently on the SOX controls.
• Assists and Provides training to internal or external employees as needed.
• Keeps close monitor of the Metrics to ensure the KPIs are meet.