Jr. Operations Engineer @ING Hubs Romania

at  ING

Discover ING Hubs Romania
We started out in 2015 as ING’s software development hub – a distinct entity from ING Bank Romania – then steadily expanded our range to include more services and competencies.
Formerly known as ING Tech, as of 2022 we provide borderless services with bank-wide capabilities under the name of ING Hubs Romania and operate from two locations: Bucharest and Cluj-Napoca.
With the help of over 1600 engineers, risk, and operations professionals, we offer 130 services in tech, non-financial risk & compliance, audit and retail operations to 24 ING units worldwide.
Our tech capabilities remain the core of our business, with more than 1300 colleagues active in Data Management, TouchPoint Channels & Integration, Core Banking, and Global Products.
We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged. Work ethics, honesty and knowledge sharing are key to our teams and we’re always looking for like-minded people.
Here’s a sneak peak of what our colleagues say about working within ING Hubs Romania: At ING, you are a safekeeper of trust | 95% of our colleagues agree.
The Mission
Trep squad has ownership over 3 COTS (Commercial Off the Shelf) assets used by ING traders across the globe. These applications are having high or critical criticality and are hosted either on vendor infrastructure or in ING Private Cloud (IPC).
Your day to day

Even if you’ll start your day from the comfort of your home or drink your morning coffee in our office’s garden, your day will be quite similar when comes to tasks. Here are your daily responsibilities:

• Administering and running a production system.
• Designing architecture and performing high reliability and availability tests (including disaster recovery).
• Configuring and implementing monitoring and alerting tools.
• Implementing ING security policies at operating system, database and application server level.
• Understanding and monitoring the entire stack’s technology on which the application runs.
• Performing Incident, Problem and Change Management, including writing RCA’s (Root Cause Analysis) and PM’s (Post-mortem’s).
• Coordinate and implement product Life Cycle Management.
• Liaise with application’s vendors to resolve the incidents in a timely manner.

What you’ll bring to the team

• Desire to learn and to get certified on Dealing Room Communication systems: ICE Instant Messaging, IMR Voice Recording, Uniqy.
• A dynamic IT Ops Engineer who can help create and support IT applications and effectively accompany the business strategy thanks to the use of innovative technologies.
• Excellent team player in an international team, quality focused, service oriented, eager to learn.
• Creative and solution focused.
• Meticulous and structured. You can set up and follow a schedule.
• Passionate about new technologies, and every technical problem represents a challenge you are eager to take.
• Continuously trying to improve in the new technology’s environment.
• Service-minded attitude, flexibility and inquisitiveness.
• Excellent written and verbal communication skills – ability to explain technical solutions to both technical and non-technical audiences.
• Understanding and efficiency in collaboration, open communication and reaching across functional borders.
• Strong resilience to stress and constructive and collaborative mindset.
• Willingness to continuously improve your technical skills.
• Comfortable to communicate and liaise with business users.
• Tech stack/ knowledge:
• Mandatory:
• Good understanding of networking technologies and standards (DNS, TLS, load balancing, firewalls, etc.).
• Windows Server advanced knowledge.
• Experience with production operational processes.
• Nice to have:
• ITIL and AGILE/Scrum process knowledge.
• Experience with trading floor Commercial Off the Shelf products: ICE Instant Messaging, IMR Voice Recording, Uniqy.
• Familiarity with tools like Confluence, ServiceNow, Checkmarx.
• Knowledge of software development lifecycles.
• Foreign languages: English (advanced)
• Education: nice to have Bachelor’s Degree (or higher) in an IT related field

• Administering and running a production system.
• Designing architecture and performing high reliability and availability tests (including disaster recovery).
• Configuring and implementing monitoring and alerting tools.
• Implementing ING security policies at operating system, database and application server level.
• Understanding and monitoring the entire stack’s technology on which the application runs.
• Performing Incident, Problem and Change Management, including writing RCA’s (Root Cause Analysis) and PM’s (Post-mortem’s).
• Coordinate and implement product Life Cycle Management.
• Liaise with application’s vendors to resolve the incidents in a timely manner