Jr. Software Trainer

at  Plexxis Software

All successful candidates are required to reside within commuting distance of our Langford/Victoria office location. Plexxis does not offer remote work opportunities.
Salary Range: $61,500 - $129,800

OTHER REQUIREMENTS:

• Work in a team environment at the Plexxis West Coast Branch (Victoria, British Columbia)
• Travel throughout the U.S. and Canada (approximately 30%)
• Spoken Language: Fluent English

Qualifications: Education & Certification

• College or university degree in one of the following: Business, accounting, technology, systems design is preferred but not require

PURPOSE:

A professional customer facing position, the Implementation & Training Specialist is responsible for a range of activities designed to achieve a high level of client service and satisfaction during their implementation of Plexxis products. This position requires a high level of independent judgment and decision making throughout the implementation process, including pre-installation communications and set-up, on-site training and post implementation support. The position will work directly with the customer to assist with data file conversion, problem resolution and trouble-shooting.

DUTIES & RESPONSIBILITIES:

• Learn and be conversant in all aspects of the Plexxis Enterprise Resource Planning (ERP) system
• Be proactive in recognizing and efficiently resolving issues
• Trouble-shoot issues prior, during and post implementation
• Assist in writing and correcting key payroll and job costing reports
• Successfully interact with customers - offering support, training and presentations
• Proactively reach out to customers for provision of training and support through telephone, email, video conference and webinars
• Collaborate closely with customers and Plexxis developers in creating and delivering solutions

Qualifications: Education & Certification

• College or university degree in one of the following: Business, accounting, technology, systems design is preferred but not required