Junior Account Manager

at  CardioScan

ABOUT US

CardioScan is an Australian health innovation brand and global leader in cardiac monitoring solutions. We provide cardiac data and reporting to primary health practitioners in Australia, New Zealand, the US, the UK and across Asia, through our innovative cloud-based software, Beatbox.
What we do matters, and we strive to make a positive impact on the heart health of many by focusing on quality, accuracy and speed every time. We want to put the right data in the hands of those who need to make the decision, in a time of need.

PRODUCT KNOWLEDGE AND COMMUNICATION:

• Thorough product understanding: develop a comprehensive understanding of our services to effectively communicate features, benefits, and applications to customers
• Accurate information delivery: provide accurate and up-to-date information to customers during phone interactions, ensuring clarity and confidence
• Improve customer experience via software and hardware upgrades, plus associated training

QUALIFICATIONS

• Degree, Diploma or equivalent; additional education or certifications in a relevant field is a plus.
• Excellent verbal communication skills, with a customer-centric approach.
• Basic knowledge of the healthcare industry / medical devices or a strong willingness to learn.
• Proficient in computer applications, including CRM software and Microsoft Office.
• Strong organisational and multitasking abilities.
• Ability to work independently and as part of a team.

• Customer communication:
• Conduct outbound and respond to inbound phone calls to address customer queries and provide information on our devices and services.
• Establish and maintain positive relationships with customers, understanding their needs and providing timely solutions.
• Product Knowledge:
• Develop a thorough understanding of our hardware and software suite, including features, benefits, and applications.
• Stay updated on industry trends and product advancements to effectively communicate with customers.
• Order Processing:
• Provide customers with the training and resources to ensure accuracy in product selection, quantities, and shipping details.
• Collaborate with the finance and logistics teams to facilitate smooth order processing and delivery.
• Customer Support:
• Provide ongoing support to customers, addressing any issues or concerns promptly and effectively.
• Work closely with customer service teams to resolve customer queries.
• Documentation:
• Maintain accurate and up-to-date customer records, including contact details, interactions, and order history via CardioScan’s internal systems, including, but not limited to com.
• Generate reports on customer interactions and feedback for continuous improvement.
• Training and Onboarding:
• Assist customers in the onboarding process, providing training on hardware and software functionalities.
• Collaborate with the broader sales & account management, clinical, biomedical and IT teams to ensure customers are sufficiently educated ion CardioScan’s products and services.
• Pre and post sales support
• Upon request, provide pre and post sales support to the broader sales & account management team to ensure a smooth and seamless customer onboarding experience
• Provision of administrative support, including management of customer contracts, and other items of relevance