(Junior) Account Manager - Marketplace (m/f/d)

at  home24 SE

In summer 2022, home24 launched a marketplace for third-party sellers to onboard complementary product ranges. With our curated marketplace, customers value the expanded offerings, and we ensure that one can find everything from furniture to home decoration at home24. Within only one year, we became one of the biggest home & living marketplaces in the DACH region, already generating over 100M€ sales in 2023.
Are you passionate about e-commerce and are eager to develop your career in account management? Join our dynamic marketplace team at home24 and play a key role in supporting and growing our seller accounts as a:

YOUR SECOND HOME

• International campus in the heart of Berlin featuring drive-in bicycle garage, outdoor space and lounge areas, fitness facilities, parent and multi-faith rooms close to the Berlin S-Bahn train station Landsberger Allee
• Company benefits including a pension scheme, 30% off the home24 assortment, and employee discounts at partner organizations
• You want to learn more about our home24 company culture and what it is like to be a homie? Follow @teamhome24 on Instagram
  If you want to become part of a thrilling success story – we are looking forward to your application. Please send us your CV and cover letter with your salary expectations and the earliest possible starting date via our career site.
  Your home is surely filled with furniture of varying materials and styles. The same is true for home24 as an employer. We celebrate the diversity of the people who work with us. Be who you are and feel welcome to #makeyourselfathome24
  You can find all job offers on our career site!
  home24 SE | Otto-Ostrowski-Straße 3 | 10249 Berlin | Contact: Nadine Scharf
  We are home24, a leading home & living e-commerce platform in continental Europe and Brazil. We are currently active in eight countries and in 2018. Over 1,000 Homies work together towards a common goal: to create happy homes for everyone and every budget.
  How can we reach this goal? With an assortment of over 250,000 pieces of furniture and accessories from more than 1,000 suppliers, we offer the perfect addition to any living space combined with the comfort of being able to shop from anywhere.
  What makes us proud to be Homies? We are pioneers in our market who seamlessly combine technology and creativity. We utilize data to provide personalized recommendations, tips and inspiration for every home.
  At home24, we strive to deliver a superior assortment of products and the best service. To do this, we need fresh ideas, 100% motivation, and dedication to our company mission. We always have a space at our table for service-minded individuals who are passionate about digitization and modern living

Your responsibilities

• You support the setup and development of our account management within the marketplace team
• You oversee a broad portfolio of seller accounts and help them navigate and grow on our platform
• You ensure sellers’ catalogs are up-to-date, promote offers through various marketing channels, and provide recommendations for improvements based on performance analysis
• You track key marketplace KPIs for your accounts, develop actionable insights from data analysis, and create tactical plans to continuously improve these KPIs and the overall seller experience in collaboration with sellers and internal stakeholders
• You manage communication with external partners throughout all stages of the process, including onboarding, content creation, data enrichment, and performance monitoring
• You create educational content, process documentation and contribute to regular seller educational session

If you’re interested in the role, but don’t meet every requirement, we still encourage you to apply. We value a willingness to learn and grow with us. Tell us why you’re the right person in your application.

• Bachelor’s degree or successfully completed vocational training, ideally with a focus on e-commerce
• You have a keen interest in e-commerce and might already possess some experience in the field
• You are data and fact-driven with strong analytical skills. Creating and understanding reports and KPIs are your starting point to improve processes, sales and operations
• You have excellent communication skills and can build trust-based relationships with stakeholders
• You are fluent in English and German. (French, Italian, Polish or Spanish is a plus