Junior Building Automation System Support Technician

at  Delta Controls

DESCRIPTION:

Delta Controls has an opening for a junior Building Automation System Support Technician, internally referred to as a Delta Systems Specialist, to be based in our Surrey, BC offices (Cloverdale/Langley border). This is a full-time, permanent position to start as soon as possible.
Work location: In-office environment that is currently 3 days per week
City: Surrey, BC
Country: Canada
Type: Hire
Schedule: Full time

MAIN SKILLS REQUIRED:

• Superior communication skills; oral, written, and interpersonal.
• Excellent analytic abilities.
• Handle pressure and stressful situations with the goal of customer satisfaction.
• Good organizational and time management skills.
• Team player; team builder.
• Ability to identify and build on distinctive strengths.
• Great appreciation of customer relationship management.
• Must have a valid and current Passport.
• Must be willing and able to travel the globe on request.
• Commitment to successfully complete the ASHRAE self-study HVAC course within the first year of this position.
  Education required: Degree or Technical Certification in a related field of study (Electrical, Mechanical, Automation, Robotics, or another relevant field).
  Compensation: $50,000 - $60,000
  This range reflects the minimum and maximum target for the base salary of new hires across all Canadian locations. Actual compensation may vary outside this range and is dependent on various factors, including but not limited to a candidate’s qualifications, relevant education and training, competencies, experience, geographic location, and business needs. Base pay is only one component of the total compensation package and is subject to change, which may be modified in the futur

The position will provide technical assistance to our Partners in the deployment, installation, programming, commissioning, and troubleshooting of all aspects of the Delta Controls Building Automation System.

• Manage customer issues and requests through our web-based Help Desk software.
• Determine the most effective method(s) to respond to these issues (workaround, Knowledge base article, personal phone call, etc.).
• Analyze the issue(s), identify the underlying cause(s), and determine the most appropriate response.
• Upon request conduct on-site investigations.
• Provide feedback, or reports on customer issues, to the Product Management group.
• Write Knowledge Base Articles and participate in technical webinars.
• Provide technical product demonstrations where necessary.
• Work with technical writers as the technical adviser for product documentation.
• Participates in technical review of documentation.