(JUNIOR) BUSINESS CLIENT SERVICES MANAGER (f/m/d)

at  360 Treasury Systems

YOUR PROFILE

• Provide excellent service for existing and new customers
• Manage, solve and escalate all incoming requests from clients
• Ensure a smooth onboarding for new clients to the system
• Build and maintain relationships with key client contacts
• Conduct system trainings for client users
• Maintain, document, analyse and improve existing workflows and processes
• Take ownership of various types of projects (product development; process implementation; regulatory/compliance; complex client setups; integration or workflows)
• Participate in quality assurance testing of full range of products and features on our platform
• Advise and share expertise with internal teams (e.g., Sales, Legal, Technical Client Advisory Services, Accounting, IT, etc.)
• Maintain and share up-to-date knowledge about company products and services

ABOUT US

360T is a regulated, global marketplace for Foreign Exchange (FX). As Deutsche Börse Group’s powerhouse for FX, 360T provides a broad range of trading solutions and related services to both buy-side and sell-side firms. Since its inception in 2000, the company has developed and maintained a state-of-the-art multi-bank portal for foreign exchange, cash and money market products and FX/interest rate derivatives. It has recently expanded its instrument offering to include crypto NDFs and commodities (base metals and energy).
With over 2,600 buy-side customers and more than 200 liquidity providers across 75 different countries, 360T is uniquely positioned to connect the global FX industry.
Headquartered in Frankfurt am Main, Germany, 360T maintains subsidiaries in New York (360 Trading Networks Inc), London (360 Trading Networks UK Ltd), Singapore (360T Asia Pacific Pte. Ltd.), Mumbai (ThreeSixty Trading Networks (India) Pvt Ltd), Kuala Lumpur (360 Trading Networks Sdn Bhd) and Dubai (360 Trading Networks (DIFC) Limited)

We are currently looking for a highly motivated (Junior) Business Client Services Manager to strengthen our Business Client Advisory Services team. The team’s mission is to provide an excellent client experience by delivering valuable business support to external and internal stakeholders and thereby contributing to the overall success of the company.

We support all clients on the platform and act as a first point of contact for any business related topics. In your job you will face a variety of tasks in a fast-changing and growing organization. Hence 360T is a place where continuous learning and development are key. You will have the opportunity to grow and develop your skillset in an international and innovative fintech company and benefit from the experience and one-on-one training from our senior team members.

• Provide excellent service for existing and new customers
• Manage, solve and escalate all incoming requests from clients
• Ensure a smooth onboarding for new clients to the system
• Build and maintain relationships with key client contacts
• Conduct system trainings for client users
• Maintain, document, analyse and improve existing workflows and processes
• Take ownership of various types of projects (product development; process implementation; regulatory/compliance; complex client setups; integration or workflows)
• Participate in quality assurance testing of full range of products and features on our platform
• Advise and share expertise with internal teams (e.g., Sales, Legal, Technical Client Advisory Services, Accounting, IT, etc.)
• Maintain and share up-to-date knowledge about company products and services