(Junior) Consultant frog Customer Transformation (frog Career website)

at  Capgemini

WE DELIVER OUR CLIENTS THE BEST OF BOTH WORLDS. WE HAVE THE EXPERIENCE, KNOWLEDGE, AND METHODS TO CO-CREATE TRULY IMPACTFUL STRATEGIES. BY GIVING INSIGHTS THROUGH CUSTOMER JOURNEYS & PROTOTYPES WE CAN PUT STRATEGY INTO PRACTICE. SECOND, WE HAVE THE CAPABILITY AND TECHNOLOGICAL UNDERSTANDING TO LET CX STRATEGIES & DESIGN COME TO LIFE AND SEE TANGIBLE RESULTS IN DIGITAL PLATFORMS, CUSTOMER ENGAGEMENT PROGRAMS, AND CUSTOMER PERFORMANCE INITIATIVES. YOU ARE THE DRIVING FORCE FROM STRATEGIC DESIGN TO TANGIBLE OUTCOMES.

• Regardless of the project or customer, your work will impact people, businesses, and lives. It will be rewarding. You’ll work on a huge variety of projects (some larger than others), so you can gain a wealth of experience quickly. You’ll be relentlessly customer focussed, working across various industries and environments to define new strategies, and designing new ways for our clients to win.

IF YOU HAD PRIOR EXPERIENCE OR EXPOSURE TO:

• Designing and developing customer experiences
• Managing your own topics and/or stream/project with timelines and a wide array of stakeholders
• Gathering and analysing customer data through web behaviour, financial data, or qualitative interview methods to get to customer insights, to build persona’s and/or customer journeys
• Business methodologies like Agile, Design Thinking, Service Blueprinting, Business Model Canvas, and alike

FROG IS AN EQUAL OPPORTUNITY EMPLOYER ENCOURAGING DIVERSITY IN THE WORKPLACE. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, NATIONAL ORIGIN, GENDER IDENTITY/EXPRESSION, AGE, RELIGION, DISABILITY, SEXUAL ORIENTATION, GENETICS, VETERAN STATUS, MARITAL STATUS, OR ANY OTHER CHARACTERISTIC PROTECTED BY LAW.

• frog is a global business with teams working across the world. To help us process your application, please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English.

Please refer the Job description for details