Junior Credit Control Support Specialist

at  OASIS Group

The Role:
Primary purpose of the role is to support the credit control team with administrative and transactional tasks, to prompt timely payment of invoices and recovery of overdue balances. Clients will span multiple lines of business, vertical and segment. Within your role it is vital to maintain accurate customer information and correspondence history within the required systems of record. Day to day activities will include communication across a variety of channels, issuing receivables documentation, requesting remittances, maintaining purchase order information, and dealing with simple client queries or disputes. Collaboration across multiple functions and stakeholders will play a key part in achieving personal targets and overall business outcomes of reducing overdue debt and improving client payment days.

CANDIDATE REQUIREMENTS:

• Experience in customer facing roles, in a face to face or call centre environment preferred, but not essential.
• Always maintaining professional conduct and courteous workplace relations.
• Excellent communication skills (written and verbal) and a professional and cool negotiation manner.
• Sound numeracy skill and an understanding of the transactions of billing, payments, and allocations preferable.
• Ability to work independently, as part of a team, and ability to work collaboratively with crossfunctional teams and across all levels.
• Strong time management skills to aid effective prioritisation of day-to-day task and meetkey
• deadlines and service levels.
• Excellent quality of work, to aid success against personal and business key performance objectives.
• Ability to work in a high paced, evolving business and working environment.
• Competent IT skill: proficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn and adapt to new IT systems

• Resolving client queries and effective case management within our CRM.
• Supporting the generation and distribution of collections communications
  schedule such as Copy Invoices Statements, Dunning Letters, Final Demands and

Legal collections efforts.

• Supporting the submission and processing of adjustment requests such as credit notes, refunds and manual invoices.
• Supporting regular internal and external audits ensuring timely submission of back up information such as copy invoices, remittances, payment history.
• Portal Management
• Taking inbound calls and providing 1st line support to client queries.
• Responding to client information requests, preparing statements, client status reports and other
• relevant information as required.
• Obtaining remittance information to support prompt accurate payment matching within our
• accounting systems.
• Effective master data management across all systems of record including but not limited to:

o Contact Information.
o Classification and Segmentation of Clients.
o Inbound and Outbound Correspondence.
o Payment Plans, Promise of Payment, Pre-Payments.

o Non-Payment and Payment behaviour profile codes.

• A continuous improvement and customer focused mind-set, always striving to deliver an excellent internal and external client experience.
• To be a team player, working and communicating across peers and colleagues to exchange
• knowledge, experience, and improved ways of working.
• Contribute to key business initiatives and campaigns as required from time to time.
• Adhere to all group standard operating procedures and policies.
• Undertake regular internal compliance and skill-based training programs such as GDPR, AntiBribery and Health and Safety.
• Compliance with all applicable internal and external business and regulatory requirements.
• Any other additional duties as deemed necessary to support the business.