(Junior) Customer Service Agent Poland Market (all genders)

at  Flaconi

At flaconi, we believe that diversity fuels creativity, innovation and growth. It thrives in all its forms of beauty. Our team is a mosaic of individuals from different backgrounds, cultures and life journeys, all united by a shared passion for beauty. Our commitment is grounded in our core values, particularly #trustinpeople. We hold ourselves accountable for creating an environment where every employee feels honestly valued, heard and empowered to contribute their unique perspectives to foster belonging
With joy, empathy and humor, our Customer Service team handles all kinds of customer concerns in a service-oriented and professional manner. Customer satisfaction is important to you and you love solving customer issues to ensure the best possible customer experience? Then you’ll find the right position for your new professional challenge here!

• You are the voice of our customers and the interface to our Content, Accounting and Logistic
• The communication with our customers is via telephone and e-mails to solve all of their inquiries and create a pleasant customer experience
• You solve customers inquiries independently and manage critical customer requests appropriately manner
• Additionally, you advise our customers regarding beauty and our products
• You ensure that our customers are completely satisfied through your personal and professional competence
• Through competency and friendliness you make sure that our customers are entirely satisfied