Junior Customer Service Consultant
at CaseWare
Melbourne, Victoria, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 07 Jul, 2024 | Not Specified | 08 Apr, 2024 | N/A | Interpersonal Skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Caseware is one of Canada’s original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!
Job Title: Junior Customer Service Consultant
Location: Hybrid
Type: Full Time (Roster applies for work between 8:00 am and 6:00 pm)
SKILLS AND EXPERIENCE:
- Excellent problem-solving skills with the ability to prioritize tasks independently.
- Strong interpersonal skills and the ability to work effectively both independently and as part of a team.
- Proficiency in communication, both verbal and written, with customers and internal staff.
- Experience with accounting software packages and knowledge of the accounting profession, particularly in audit and financial statement preparation.
- Familiarity with desktop technology and operating systems applications.
- Attention to detail and a strong customer service mentality.
Responsibilities:
ABOUT THE ROLE:
As a Junior Customer Service Consultant at Caseware Australia, you’ll play a pivotal role in ensuring our clients receive top-notch support and assistance. Your focus will be on problem-solving, knowledge leadership, and streamlining customer experiences. This is a fantastic opportunity to join a dynamic team and make a real impact in a leading software company.
KEY RESPONSIBILITIES:
- Provide exceptional customer service via phone, email, and web tools to resolve client inquiries efficiently.
- Coordinate training courses and ensure seamless administration and attendee setup.
- Record all support cases accurately in our support database.
- Test software and provide feedback for improvements.
- Escalate issues to Canada when necessary and participate in IT projects for process improvement.
- Proactively engage with customers to enhance their use of Caseware solutions and boost satisfaction.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Accounts / Finance / Tax / CS / Audit
Customer Service
Graduate
Proficient
1
Melbourne VIC, Australia
