Junior Customer Success Manager (all genders)

at  Lingoda GmbH

OUR MISSION IS TO BUILD BRIDGES THROUGH LIFE-CHANGING LANGUAGE LEARNING.

Lingoda is a fast-growing online language school for language learners aspiring to provide a human-centric, personalised and seamless learning experience unmatched by competitors. With Lingoda, you’re not just learning - you’re teaming up with an expert who understands your goals and guides you to success, every step of the way.
Our classes are teacher-led, and supported in- and out-of-class by the latest technologies and a unique curriculum to empower our students to achieve their language goals. High-quality classes are available online 24/7, so anyone anywhere has the opportunity to learn a language with Lingoda.
As a company we bring out the best in people with a positive culture. We challenge ourselves, and we challenge others. We work smart and make it happen. We believe in personal growth and inclusion.
We work hard to contribute to a better society. How? Here are three examples:
Lingoda’s MATCH network and Global Career Centre seek to upskill and match migrants to career opportunities in Germany, supporting them through government-funded education programs.
In the German healthcare sector, we support international nurses, doctors and midwives to obtain language and professional recognition through state-sponsored education programs. As a result we have become one of the largest educational providers in this field in Germany.
In December 2022, we won “Best Digital Learning Product of the Year” at the Digital Education Awards 2022!
We are currently looking for a Junior Customer Success Manager (all genders) based in Germany or working remote.

DOES THAT SOUND EXCITING?

Then, send us your CV right away!
We are looking forward to hearing from you!
Your contact person for the position is Nota.
It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.
We ask that you please apply directly via the link provided in the job description or directly on our website.
Due to GDPR regulations, applications sent otherwise will not be considered.
Please note that if you are based outside of Germany that only a freelance contract can be offered. All our contracts whether freelance or regular German employment contract start on a 2 year time period.

• Collecting and updating all info for the database
• Admin and Credit Management
• First Level Support for all B2B customers
• Resolving of customer issues
• Welcoming and onboarding new students
• Keeping track of payments
• Data Management and Reporting
• Keeping a “high-level view” of the entire support process and constantly improve workflows
• Bridge the gap between sales and customer support