Junior Customer Support Specialist (Remote)

at  Winged Recruitment

Are you searching for a role where your communication skills and empathy can make a difference? Winged Recruitment is thrilled to unveil a fantastic opportunity for aspiring Junior Customer Support Specialists to embark on a fulfilling career journey. Leveraging our innovative approach to talent acquisition and cutting-edge AI technology, we provide a unique pathway for individuals ready to excel in customer service and support. Teaming up with a leading Management Consulting firm in Germany, we’re seeking passionate talents ready to deliver exceptional customer experiences.

INTRODUCTION TO YOUR ROLE:

Are you someone with a passion for helping others and resolving issues with empathy and efficiency? This role offers an excellent platform to dive into the dynamic world of customer support and service, providing assistance and solutions to customers across various channels. Guided by seasoned professionals, you’ll handle customer inquiries, troubleshoot issues, and ensure timely resolution, contributing to overall customer satisfaction and loyalty. Anticipate hands-on experience in utilizing support tools, mastering product knowledge, and fostering positive customer relationships within a fast-paced and dynamic environment.

YOUR RESPONSIBILITIES:

• Provide timely and accurate responses to customer inquiries and support requests via various channels, including email, chat, and phone.
• Troubleshoot and resolve customer issues, escalating complex cases to appropriate teams or resources as needed.
• Maintain a high level of product knowledge to effectively address customer questions and concerns.
• Document customer interactions and resolutions in support tickets or CRM systems, ensuring accurate and thorough records.
• Collaborate with cross-functional teams to identify and address recurring customer issues and drive continuous improvement in service delivery.
• Strive to exceed customer expectations by delivering personalized and empathetic support experiences that build trust and loyalty.