Junior Digital Specialist

at  Wessex Water

Are you keen on all things digital and would like to gain experience with a wide variety of systems for customers and colleagues?
If so, we have a great opportunity for you to join our team as a Junior Digital Specialist.

WHAT YOU’LL NEED

We are looking for someone who is enthusiastic and keen to develop a career in digital. You should have excellent communication and organisational skills, and a good level of IT literacy.

In addition, you will need:

• a degree or equivalent qualification
• ideally knowledge or experience using Adobe Creative Suite including Photoshop
• knowledge or experience of digital systems such as a website CMS and SharePoint
• knowledge or experience of Microsoft Office and Office 365
• knowledge or experience of HTML and CSS
• knowledge or experience of UI/UX testing.

WHO WE ARE

We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.
The work we do goes beyond providing an essential public service. We also aim to have a positive impact on the communities we serve and the natural environment.
Our people tell us Wessex Water is a great place to work, which is why so many of them stay with us! You will have the opportunity to develop and progress your career, while also receiving health and wellbeing support.
We also continue to promote diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.
This is an exciting opportunity to join us and if you would like to be part of our journey, we would love to hear from you. Please do not hesitate to let us know about any additional support you may need.

As a Junior Digital Specialist, you will be part of a small, dedicated team developing the skills required to run our digital communication channels including websites, content and knowledge management, intranet, SMS, surveys and chat.
You will be trained and supported in this role, working to a structured plan that provides the opportunity to progress into a more senior Digital Specialist position.

You will learn about all aspects of our digital services, including:

• providing frontline support to the YTL UK group of companies
• ensuring all work requests are actioned and prioritised in line with our standards
• liaising with teams across our businesses to create clear and accurate user journeys that can be translated into UX and UI to inform the content requirements
• working alongside other digital colleagues to ensure support and maintenance is being provided on active projects
• collaborating on release scheduling, content delivery, testing and key performance indicators
• supporting the delivery of digital project work to help introduce better ways of working and improve the customer experience.