Junior End User Compute Technician

at  Foodstuffs North Island

ABOUT FOODIES

You know New World, PAK’nSAVE and Four Square right? That’s us! We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style – we are humble about it (apart from right now maybe)! Our Support Centre is 1,000 people strong, which includes 300+ IT employees, who all play a vital role in supporting our network of 330+ stores across the North Island.

EXPERIENCE AWESOME. ACHIEVE AWESOME. BE AWESOMELY YOU.

We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome applications from you all regardless of who you are or what you do. We welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau, but most importantly we celebrate our people - our taonga, every day for being uniquely them.

ABOUT THE ROLE

As a Junior End User Compute Technician, you will be working in a customer focused, high performing IT Operations team, responsible for end user computing services for Foodstuffs North Island Support Centres and Distribution Centres. This includes hardware and software support across a range of end user devices and meeting rooms.

Through the role you will be fronting our Landing Drive Solutions Desk, providing IT support to a wide range of users with different capabilities and needs. This includes:

• Providing level 1/2 IT support for users based in the Landing Drive Support Centres and Distribution Centres
• Managing Hardware requests for new and existing users
• Assisting remote support teams with requests and incident resolution.
• Being the customer champion for their IT needs

With communication skills second to none you will be able to build strong relationships with both internal and external stakeholders at a range of differing levels. You will also have strong experience in an IT User Support role, where you have gained technical working experience of the following:

• Experience in customer facing support
• Knowledge of new and emerging End User technology
• Excellent documentation skills and attention to detail
• Able to understand, deliver and improve services which are critical to Foodstuffs users
• Great attitude and communication skill