Junior Field Service Engineer Level 1, Brisbane

at  Smiths Group

SMITHS DETECTION MAKING THE WORLD A SAFER PLACE

Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globe

Life At Smiths –

• Global leader: We impact critical systems every day with sites in 17 countries and six centers of research excellence. From pioneering to powering life-changing innovation, we’re delivering threat detection and screening solutions to safeguard the world from threat
• Digital growth: A key part of our capability is the integration of digital technology across our business and our operations in more than 55 countries, will be critical to our continued success
• Exciting opportunities: Our growth is creating exciting opportunities to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML
• International environment: With some projects, work requires global collaboration and the potential to travel and grow with the business

Job Description
As a Junior Field Service Engineer, this individual must be team oriented and flexible, and actively seek to share information and assist his peers. Possesses solid communication skills, both oral and written. Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Cross trains on products serviced in the field and displays proficiency in servicing either the Trace or X-Ray product line. Willingness to work on special projects, some of high visibility, as assigned. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Has a working knowledge of PC applications (MS Word, Excel & Power Point) to provide clear, concise information summaries as needed.
Troubleshoots, services, installs (deploys) and repairs either Explosive Detection Systems (EDS) or Explosive Trace Detection (ETD) equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. When not on travel, individual will provide assistance to the Technical Support staff. Conducts follow up calls with the customer to check system status.
Duties & Responsibilities

• Responsible for meeting daily service repair needs and driving customer satisfaction
• Repairs and maintains equipment in the field, assists with equipment installation; provides customer training as required.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely fashion.
• Order, install, and return parts and manages repair parts cycle time
• Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attend meetings, and assist in preparing exclusive reports.
• Possesses a solid level of technical knowledge on the company’s Trace, X-Ray and other products.
• Maintains clear and concise business communication proficiency, both oral and written
• Establishes and maintains a close relationship with senior level FSE’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs – Overtime control, flights and travel expenditures, tools and consumables procurement where applicable.
• Comply with and ensure department compliance with Company health, safety and environmental policies.
• Other duties as required.
  The Individual

What you’ll definitely need:

• Relevant technical training and 0-2 years of related experience is required.Equivalence achieved through comparative work and life experience is acceptable.Computer literacy, competency in use of all programs within MS Office Suite andaptitude for learning specialized software programs.
• 0-2 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
• Individuals should possess good communication skills and have a strong orientation for customer focus and teamwork. Must be willing & able to travel at short notice. Must be willing and able to be on-call as per the roster.
• Possess excellent organizational, communication, interpersonal skills with the ability to multi task several priorities at once.
• Excellent customer service skills and the ability to handle stressful situations.
• Self-motivated, reliable, and accountable individual.
• Clean drivers licence
• Ability to acquire relevant security clearance and industry related licences.

To find out more about life at Smiths Detection check out our LinkedIn (17) Smiths Detection: My Company | LinkedIn