Junior Global Integration Services Architect

at  ADP

WHAT WE OFFER

• Integration in a team of experienced professionals where you can bring your experience to the table and learn new things
• Structured onboarding and training curriculum and buddy system to give you a smooth start
• Flexible working hours and hybrid work schedule (office/home)
• A stable business environment in a people-centered company who is also the market leader in business process outsourcing for HR and payroll services

As Global Integration Architect you provide ongoing support to our global clients who have implemented integration between their HR system of record and one of our payroll platforms (like GlobalView or Celergo). In this capacity you manage one important part of the client relationship: anything related to integration services, global functionality of the connectivity solution, integration tools and processes.
This role is right for you if you enjoy building relationships with clients by using your technical experience and providing high quality support.

Client facing responsibilities:

• Ensure new integration clients are on-boarded and stabilized according to our standards
• Participate in the transition process from implementation to ongoing service support
• Participate in defining cross functional service scope, responsibilities and delivery list with clients
• Provide high quality support and service to your clients and consult them on best practices for design and mapping of the integration with their HR system of record
• Manage issues, provide analysis and facilitate solution finding within defined SLA’s; handle escalations with appropriate complaint handling procedures and ensure issues and risks are managed effectively
• Work with clients and internal teams on Change Requests and coordinate regional / local service teams for system maintenance and testing
• Partner with Project Manager for projects which impact clients to include, but not limited to messaging and testing
• Provide super user training on integration

Internal collaboration:

In GIC, we handle multiple products and HR integrations. Our success is fueled by our ability to effectively communicate and collaborate with many different internal teams.

• Co-ordinate internal communication across all Integration Service teams for your clients between EMEA, AMER & APAC regions
• Support integration consultants on reviewing, analyzing and designing complex issues / solutions and Change Requests
• Work with Service Relationship Managers and Strategic Client Partners to provide input to their business review meetings and any integration related question or issue
• Work with product development teams, ex. on (regression) testing new features
• Coordinate technical activities for integration during the implementation & service of: payroll / time keeping / benefits / client portal
• Work with IT teams on correct set-up of clients’ SFTP file transfer, Single Sign-on, authentication and GDPR

Technical tasks:

• Provide post-implementation system configurations and testing
• Deliver a design and mapping for global integration tickets
• Regression testing of new features
• Review and validate technical documentation
• Analyze and resolve integration related technical issues