Junior IT Solution Manager GaaS

at  Bosch Timisoara

Company Description
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives.
Bosch Service Solutions is part of Bosch Group and a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology, the opportunities of the Internet of Things and speaking over 18 foreign languages, Bosch Service Solutions Timisoara provides business services in areas such as: customer experience, technical and IT support, order management, project management, production support and more.
Our responsibility goes far beyond business. We’re independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations.
Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Qualifications

• Education: university degree in business administration, business informatics, or comparable area with IT affinity
• Personality: Structured, assertive, resilient, forward-looking, risk-conscious, customer-oriented, proactive, open to new knowledge and ways of working
• Working style: Organized, analytical, goal-oriented, independent, team-oriented
• Languages: English (Level: min. B2-C1), German is a plus
• Experience: experience in operations, ideally Genesys, and project management
• Methods: experience in project management, standard processes and tools

Additional Information

DEVELOPMENT :

• Bookster-and#xa0;the road to self improvement is paved by books. Borrow the books that interest you and your family through the Library that comes to your office (and your home).
• Trainings and certificationsand#xa0;-We believe in a Life-Long Learning approach, so we invite you to take part in technical and soft skills trainings delivered by our internal training team and through other methdos.
• Professional Developmentand#xa0;- Great opportunities to develop yourself within the company. Choose between different career paths: expert, project manager or associates manager. Whether an upward or lateral move - we’ll be by your side.
• Team-buildingsand#xa0;- We organize yearly team-building activities for your department, so you get to know each other and build trust among your peers;
• International Assignmentsand#xa0;- You have the possibility to work on international projects with and in other Bosch Locations, as we have offices in more than 60 countries worldwide;
• Diversity and multicultural mindset -and#xa0;More than 10 different nations areand#xa0; representedand#xa0; andand#xa0; severaland#xa0; Languages areand#xa0; spokenand#xa0; byand#xa0; ourand#xa0; colleagues. Diversity Day is a special day dedicated to sharing our diverse cultural experiences;

Job Description

• Responsibility for Customer Communication
• Single Point of Contact for Customers in running projects for all requests and topics for specific product
• Support the Solution Manager to establish and operate collaboration model with respective customers that consume products in area of responsibility
• Coordination and support of escalation management in case of service disruption
• Collaboration Model in Demand to Solution projects
• Interface with customer to define service requirements for running operations and align these requirements with Technical Account Manager
• Do and document risk assessment
• In collaboration with Solution Manager, ensure project prioritization for respective customers in SCRUM meetings
• Maintain Financial and Contractual Basis
• Keep service contracts up to date and trigger key account management in case of changes
• Establish and maintain commercial service documentation
• In collaboration with key account management, prepare offers and obtain customer approval based on effort estimation and timeline (for D2S projects)
• Maintain and operate operational model
• Based on input from Product Manager and/or Solution Manager, ensures stable operation of customer projects andand#xa0; supports to define measures in case of deviation
• Provides input to Solution Manager to ensure correct invoicing for services in own responsibility
• Organize trainings
• Initiates and contributes to CIP for running services and propose their implementation including lessons learned
• Ensure that regulatory documentation is available and up to date (e.g., EPA, GPA)
• Organize regular meetings
• Supports Solution Manager with reporting based on agreed KPIs and definition of measures (if required)
• Supports Product Manager to place and andamp; obtain approval for new technologies/Prove of Concepts

Job Description

• Responsibility for Customer Communication
• Single Point of Contact for Customers in running projects for all requests and topics for specific product
• Support the Solution Manager to establish and operate collaboration model with respective customers that consume products in area of responsibility
• Coordination and support of escalation management in case of service disruption
• Collaboration Model in Demand to Solution projects
• Interface with customer to define service requirements for running operations and align these requirements with Technical Account Manager
• Do and document risk assessment
• In collaboration with Solution Manager, ensure project prioritization for respective customers in SCRUM meetings
• Maintain Financial and Contractual Basis
• Keep service contracts up to date and trigger key account management in case of changes
• Establish and maintain commercial service documentation
• In collaboration with key account management, prepare offers and obtain customer approval based on effort estimation and timeline (for D2S projects)
• Maintain and operate operational model
• Based on input from Product Manager and/or Solution Manager, ensures stable operation of customer projects andand#xa0; supports to define measures in case of deviation
• Provides input to Solution Manager to ensure correct invoicing for services in own responsibility
• Organize trainings
• Initiates and contributes to CIP for running services and propose their implementation including lessons learned
• Ensure that regulatory documentation is available and up to date (e.g., EPA, GPA)
• Organize regular meetings
• Supports Solution Manager with reporting based on agreed KPIs and definition of measures (if required)
• Supports Product Manager to place and andamp; obtain approval for new technologies/Prove of Concepts

Please refer the Job description for details