Junior IT Support Engineer
at EnableSA Pty Ltd
Port Elizabeth, Eastern Cape 6001, South Africa -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 09 Jul, 2024 | Not Specified | 09 Apr, 2024 | 1 year(s) or above | Desktop Operating Systems,Microsoft | No | No |
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Description:
Our national client is seeking a Junior IT Support Engineer to join the Port Elizabeth team,
- Provide technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issues.
- Install, troubleshoot, and maintain hardware including laptops, desktops, printers, VOIP devices, and networking equipment (both wired and wireless).
- Diagnose and resolve faults logged on the companys helpdesk system, escalating to the Systems Administrator when necessary, with agility and precision.
- Assist in the setup and maintenance of network infrastructure, including routers, switches, and wireless access points.
- Collaborate with senior IT staff to resolve complex technical issues and escalate problems as needed.
- Document and track support requests and resolutions using ticketing systems.
- Perform routine maintenance tasks, such as system updates, patches, and backups.
- Assist in the implementation of IT security policies and procedures to safeguard company data.
- Provide training and assistance to users on basic IT procedures and best practices
REQUIREMENTS
- Grade 12
- Minimum 1-2 years of experience in a desktop support environment
- Proficiency in Windows Desktop Operating Systems (Windows 8/8.1/10/11) and Microsoft 365.
- A+ certification preferred.
- Fundamental knowledge of TCP/IP networking, including DHCP and DNS.
• Grade 12 • Minimum 1-2 years of experience in a desktop support environment • Proficiency in Windows Desktop Operating Systems (Windows 8/8.1/10/11) and Microsoft 365. • A+ certification preferred. • Fundamental knowledge of TCP/IP networking, including DHCP and DNS
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:1.0Max:2.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Diploma
Windows desktop operating systems (windows 8/8.1/10/11 and microsoft 365
Proficient
1
Port Elizabeth, Eastern Cape 6001, South Africa