Junior Learning Processor

at  Elanco

QUALIFICATIONS:

Education: Bachelor’s Degree

EXPERIENCE:

• Fluent English (B2+/C1 level)
• Experience in Learning&Development, HR or Shared Service Operations in international environment, or/and experience in the use of Learning Management System SAP SuccessFactors would be an asset
• Familiarity with HR tools (ticketing systems, internal HR Systems, knowledge of WorkDay and ServiceNow) would be an asset
• Excellent attention to detail
• Problem solving and decision making skills
• Excellent time and workload management skills
• Very good customers service and communication skills
• Understanding of GxP environment would be an asset

KEY RESPONSIBILITIES:

• Process appropriate transactions in the SuccessFactors LMS based on the incoming tickets.
• Curricula assignment (small audience) manual assignments.
• Processing Learning History request and assignment holds.
• Handle assigned customer enquiries in a professional, courteous, and timely manner using various communication channels and daily operating in internal HR ticketing system.
• Follow the SOPs for the LMS transactions and consistently improve the timeliness and accuracy of requests.
• Convey a professional and efficient attitude following best customer services standards.
• Escalate issues to Senior Processor when required and work with appropriate parties to resolve.
• Ability to work in a fast-paced environment.
• Educate the business on navigation and access of learning resources.
• Understand and proactively act upon opportunities to improve the overall employee experience. Make recommendations to Senior Processors for improvements where required.
• Any other duties or projects as requested by the Line Manager commensurate with the grade and level of responsibility for this role, for which the associate has the necessary experience or training.