Junior Learning Technology Specialist

at  Trinity Western University

STANDARDS & REQUIREMENTS

Education: Bachelor’s Degree in Education, Business Information Systems, Computing Science, Computer Human Interface Design, Educational Technology or a relevant discipline is required.

EXPERIENCE:

• 3-5 years’ experience in developing and supporting technology solutions in a customer-focused environment;
• Experience in higher education or non-profit learning environments is an asset.
  Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.
  Updated: May 2024
  Salary Classification: Class 8
  Agreed to by: Chief Information Officer and Associate Director, People & Culture

POSITION PURPOSE AND SUMMARY

The Junior Learning Technology Specialist (JLTS) fulfills a support role to the Senior Learning Technology Specialist (SLTS) in enhancing the digital learning environment at Trinity Western University (TWU) through facilitating the integration and adoption of technology into teaching and learning practices. The JLTS helps support faculty, instructional designers, teaching assistants, students, and administrative staff; supports best practices in use of Learning Technology tools; and helps implement technology solutions related to teaching and learning and in support of TWU’s larger strategic initiatives.

KEY AREAS OF ACCOUNTABILITY

Planning

• In coordination with the SLTS, helps manage a portfolio of applications within a broader set of institutional applications that comprise the digital student experience at TWU;
• Helps identify learning technology needs and solutions to deliver multi-access courses;
• Works with campus teams on digital initiatives related to technology integration;

• Applies knowledge of current educational and instructional theories, methodologies, techniques and principles to proactively support learning technology implementations.

  Design and Development

• Helps to develop more efficient and seamless user experience for faculty and students by updating the look, feel and navigational experience within Moodle;

• Maintains applications by deploying updates, patches, testing changes, documenting configuration, and monitoring security and privacy considerations to ensure reliable and highly available systems;
• Leverages APIs and LTIs to configure and integrate applications with Moodle. (e.g., Zoom, WordPress, Git, Microsoft 365 Teams/OneDrive);
• Assists in the design, analysis and deployment of learning technologies to enhance teaching and learning;
• Works with TWU IT Software Developers to create or adapt open-source software to meet specific needs (e.g., creating or adapting plugins for WordPress, editing WordPress or Moodle themes, including CSS UI/UX enhancements);
• Provides solutions to technical problems through analyzing, modifying or creating source code in open-source software;
• Assist in piloting new technology with TWU IT, faculty and staff.

Collaboration

• Supports Instructional Designers in the development of online and blended courses through technical and software development support in the various digital learning environments;
• Works with the SLTS and a cross functional team to administer and maintain the TWU Digital Learning Environment (e.g., Moodie, Zoom, WordPress, Git, M365 Teams, etc.);
• Manages a ticketing support system in coordination with the TWU Service Hub to ensure highly responsive and professional support for learning technologies through documentation, training and SLA based support;
• Ensures timely and professional collaboration and communication with all stakeholders related to learning technology;
• Work with faculty to promote the use of technology to support and enhance teaching and learning practices at TWU;
• In coordination with the SLTS, assists in the development and implementation of instructional technology integration models by working with faculty, teaching assistants, students, and administrative staff to establish exceptional instructional applications of technology;
• Collaborates with the Equity of Access office at TWU to support the development of a digital learning environment that is accessible and inclusive for all students and faculty.