Junior Operational Analyst

at  Bupa Global

Junior Operational Analyst
Job Description:

ROLE OVERVIEW:

As a Junior Data Analyst you will be responsible for analysing, interpreting and presenting data specific to telephony, webchat and email contact. You will work closely with Senior Data Analysts to turn these data insights into actionable recommendations for effective decision making.

KEY SKILLS / QUALIFICATIONS NEEDED FOR THIS ROLE:

• Proficient in at least one coding language (SQL, SAS, R, Python) and Microsoft Office suite, especially Excel and PowerPoint
• Have experience with self-service dashboards - ideally using PowerBI/R Markdown/Python or Tableau
• Academic applied knowledge of machine learning/statistical modelling techniques
• Motivated to learn and stretch beyond comfort zone
• Ability to prioritise and handle multiple tasks simultaneously
• Ability to work independently and as a member of a team
• Ability to provide input into, feedback on, and follow a project schedule.
• Excellent verbal and written communication, organisational and interpersonal skills