Junior Operations Specialist in Airline Operations

at  AirHelp

Description
Are you a problem solver looking forward to helping air passengers globally with their delayed, cancelled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Airline Operations and make a difference to air travelers while being supported by our proprietary Artificial Intelligence technology.

Process customer cases in the internal system according to company policies and procedures, acquire and check documents, and update internal databases.
Conduct an initial assessment of claims and submit them to the airlines.
Verify the airlines’ responses in customers’ cases.
Send payment reminders to airlines for the approved cases.
Support in establishing and maintaining good relationships with airlines by seeking contacts and introducing improvements in cooperation.
Are you curious about firsthand experiences? Dive into our bonus material showcasing employees’ stories in customer operations.