Junior Order Management Coordinator

at  Motorola Solutions

COMPANY OVERVIEW

At Motorola Solutions, we’re guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

JOB DESCRIPTION

Embrace an exciting opportunity to be an integral part of a dynamic team, coordinating end-to-end order processing for our esteemed Commercial Partners across EMEA/Latin America/APAC region. As a crucial member of the Order Management team, you’ll be at the heart of our operations, liaising closely with internal stakeholders, as well as Customers. This role not only promises growth and development but also a chance to make a significant impact in our organization.

As a (Junior) Order Management Coordinator, you will develop expertise in a specific function, assuming ownership of the process per the assigned role. Your responsibility will encompass the execution of the order management cycle, ensuring the satisfaction of both internal and external customers through the performance of various key activities.

• Order entry
• Change order process
• Hold management
• Close cooperation with internal stakeholders (finance, credit, export control, product groups, project managers, sales etc.)
• Providing high customer service level assistance to our customers
• Handling customer complaints

• Verification of orders related documents’ accuracy with a thorough understanding of all customer fulfillment requirements

• Adapting to a fast-paced business with a focus on first in, first out cycle time - Participating in monthly close activities that result in heavier workloads

• Understanding that working as a team is a must and cooperation with others is essential - Prioritizing team’s goals and contributing to keep a good working atmosphere in the workplace

BASIC REQUIREMENTS

• English skills at B2+ level
• Elementary computer literacy
• Familiarity with SAP, Salesforce and Google Workspace is welcome
• Student / College graduated (preferred)
• Experience in Supply chain/Customer Service/Order Management is welcome (not required)
• Ability to identify basic problems
• Ability to resolve basic issues within the process
• Knowledge where to find help to resolve an issue
• Team player attitude is a must
• Ability to work well under pressure
• Continuous learning mindset
• Capability to prioritize and efficiently handle various responsibilities
• Adapting to change
• Attention to detail

TRAVEL REQUIREMENTS

None

• Order entry
• Change order process
• Hold management
• Close cooperation with internal stakeholders (finance, credit, export control, product groups, project managers, sales etc.)
• Providing high customer service level assistance to our customers
• Handling customer complaints
• Verification of orders related documents’ accuracy with a thorough understanding of all customer fulfillment requirement