Junior Product Manager

at  Lucid Interactive Limited

YOUR MISSION

eDesk is an ambitious high growth software company and is the world’s leading provider of ecommerce tools, helping online retailers to better manage their customer support, real-time pricing and customer ratings.
We are looking for a Junior Product Manager to help drive the ongoing growth of the organization. You will be working in a highly skilled Product team, where you will receive the opportunities and support to cultivate your skills each day, whilst making important contributions.
This role will offer you a variety of opportunities and challenges, serving as an excellent kick-start to your career in SaaS product management.

ABOUT US

eDesk is a software company headquartered in Dublin, Ireland that seeks to enhance sales and simplify transaction support for e-commerce businesses across the globe through our three products:

• eDesk - an eCommerce help desk, the only AI powered helpdesk solution built specifically for eCommerce
• Repricer - a dynamic repricing engine
• Feedback - an automated ratings management and feedback tool

Winner of the 2021 Deloitte ‘Innovative New Technology Award’, thousands of customers globally already trust eDesk and repricer.com to help them deliver incredible experiences to their online customers

• Conduct Competitor and Customer Research: Perform detailed research on competitor products and customer usage.This involves direct interactions with customers to gather and prioritize actionable insights.
• Develop Content: Create knowledge base articles and customer-facing videos to support new product initiatives, enhancing user understanding and engagement.
• Coordinate Beta Testing: Lead beta testing for new features, responsibilities include organizing customer calls, documenting feedback, and providing necessary reports.
• Support Quality Assurance: Participate in pre-launch testing and post-launch validation of new features, ensuring a seamless user experience across our releases.
• Ad-hoc Analytical Tasks: Build and manage custom analytics dashboards, perform subjective quality testing, and conduct health-checks to support continuous improvement of our products.