QUALIFICATIONS AND EXPERIENCE:

• 2+ years’ experience in an information or fraud prevention role.
• BSc in STEM areas (Science, Technology, Engineering and Mathematics).
• Proficient in Windows and/or macOS computer systems and basic office applications.
• Maintain up-to-date knowledge of the security industry as it relates to IBKR, including:
• Social engineering
• Fraud Schemes
• Mobile Security
• Information Security
• Languages: Any additional EU language is a plus.

REQUIRED SKILLS:

• Analytical approach to problem-solving.
• Organized, practical, good attention to detail.
• Excellent communication (spoken and written) and interpersonal skills
• Ability to engage and maintain a conversation with clients
• Ability to build rapport, handle objections and actively steer communications to collect required information and assist.
• Ability to learn and adapt to new information and technology platforms
• Navigating multiple computer applications while interacting with clients.
  

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• Proactive handling of client exceptional inquiries via callbacks - verbal and video client verification
• Handling escalations of client inquiries about IBKR’s security system via tickets.
• Problem management with a focus on security protocols and practices.
• Handling escalations of suspicious client activity or behavior to Senior SFP Analysts.
• Proactive tracking of fraud cases and trends realized.
• Creation of on-the-job training and fraud awareness material.