Junior Site Reliability Engineer

at  Nextiva

REDEFINE THE FUTURE OF CUSTOMER EXPERIENCES. ONE CONVERSATION AT A TIME.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.

BUILD AMAZING - DELIVER AMAZING - LIVE AMAZING - BE AMAZING

We are looking for an Operations Site Reliability Engineer to enhance, support, and troubleshoot our SaaS and VOIP platforms for our Business Technology program. We’re looking for someone with a wide breadth of knowledge, experience, and interest in a range of technology domains. This role will ensure the continued stability of our production applications while improving automation, alerting, and monitoring. We deal with many different technologies; a desire to learn and a hunger to work on challenging projects is a must.

QUALIFICATIONS:

• Bachelor’s degree in Computer Science or related field, or equivalent work experience
• 0-2 years of Oracle systems experience
• 0-2 years of software development experience
• 0-2 years of Linux system administration experience
• 0-2 years of performance engineering experience
• Understanding and experience working with RESTful APIs
• Experience with triaging troubleshooting complex systems
• Experience working with source control
• Experience with containerization and container orchestration
• Experience with application performance monitoring
• Experience with web technology components including relational and SQL Databases, Apache, Tomcat, Java, packet monitoring
• Experience with microservice environments and distributed systems
• Familiarity with front-end technologies
• Ability to clearly communicate technical concepts
• Understanding of general SRE concepts and DevOps principles
• Familiar with the SIP concepts and troubleshooting

• Triage, troubleshoot, and fix production problems in every layer of the stack, with a focus on Oracle and billing systems
• Design, develop, improve, and tune logging, monitoring, and alerting
• Create actionable alerts to fix system outages before they occur
• Write software to improve reliability and recoverability of production systems
• Identify manual work, document the fix in the form of a runbook, then automate it away
• Perform and automate system administration tasks
• Participate in 24/7 on-call rotation supporting production systems