Junior System Reliability Engineer (Technical Support)

at  Nutanix

THE OPPORTUNITY

We are looking for an Associate / Early Career Systems Reliability Engineer to support our cloud solution in the field and provide our customers with an enriched and successful product experience leveraging our private cloud solution.

WHAT WE OFFER

Our team works from home and from the office. We stay connected through weekly team meetings and daily slack chats. We are highly collaborative; we are always looking for ways to improve and learn through industry certifications and Nutanix training. We strive to delight our customers in all we do.
We offer fixed term contract of 1 year duration with a base salary starting from €53,000 . The base pay offered may vary depending on multiple individualized factors, such as job-related knowledge, skills, and experience.

• Collaborate with technology partners such as VMware, Citrix, and Microsoft to effectively resolve issues and implement enhancements in our ecosystem, ensuring optimal performance and customer satisfaction.
• Utilize troubleshooting skills to identify, debug, and diagnose customer issues that arise in the field, ensuring prompt resolution and minimizing any disruption to their operations.
• Provide support to customers on weekdays and off hours as required, following a scheduled rotational basis, to address any urgent or critical needs they may have.
• Actively engage with our development engineering team to gather customer feedback and field implementation insights, driving necessary changes and improvements to our product offerings.
• Take charge of developing and contributing to internal and external knowledge bases, enhancing the serviceability of our product by testing new features and developing scalable tools for efficient field deployment and auto-support infrastructure. Additionally, conduct analysis of our existing customer base to proactively mitigate any risks and minimize potential issues in the field.