Junior Systems Analyst

at  Exceed HR and Recruitment

JOB OVERVIEW

• Date Posted: Posted 2 days ago
• Location: Stellenbosch, Western Cape
• Job Title: Junior Systems Analyst
• Education Level: Bachelors Degree
• Job Level: Junior
• Minimum Experience: 1 - 3 Years

MINIMUM REQUIREMENTS:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Strong analytical and problem
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of the listed information systems is a plus.
• Certification in relevant systems and technologies is desirable.
• Power BI implementation and exposure.
• Development experience in a backend and/or frontend environment.

System Support:

• Provide first level support for the following information systems: Dipar Datagear,Peopleflow, Hubdoc, Payspace, Syft, Power BI, Mesh, Xero, Approval Max, Sign now,Netcash, Picsa, and Microsoft 365, Jotform
• Troubleshoot and resolve system related issues in a timely and efficient manner.
• Maintain a detailed knowledge of each system to assist end users effectively.

Training:

• Develop and deliver training programs and materials for employees to ensure theyhave a solid understanding of the systems they use.
• Conduct regular training sessions and workshops to enhance system proficiency.

System Maintenance:

• Regularly update and maintain the information systems, ensuring they are up to dateand secure.
• Collaborate with IT and system administrators to implement patches, updates, andfixes.

Liaison with Service Providers:

• Serve as the primary point of contact between the company and external service Serve as the primary point of contact between the company and external service providers for the supported systems.providers for the supported systems.
• Coordinate communication and resolution of issues between the company and service Coordinate communication and resolution of issues between the company and service providers.providers.

User Access Management:

• Manage user access and permissions within the systems to ensure data security and Manage user access and permissions within the systems to ensure data security and compliance.compliance.
• Assist in creating and revoking user accounts as needed.Assist in creating and revoking user accounts as needed.

Reporting and Analysis:

• Generate reports and analyze system data using Power BI to provide insights and Generate reports and analyze system data using Power BI to provide insights and recommendations for improving system performance.recommendations for improving system performance.
• Design and develop a reporting dashboard for management across the business.

Documentation:

• Create and maintain comprehensive documentation for all supported systems, Create and maintain comprehensive documentation for all supported systems, including user manuals and procedures.