Junior Tech Support with Java/Python - On-site

at  Webhelp

JOB DESCRIPTION

Your main responsibility will be providing outstanding technical support for Cloud Platform products and solutions including Compute Engine and related services.

REIMAGINE YOUR CAREER

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” We’re recognized with awards like “World’s Best Workplaces,” “Best Companies for Career Growth, and “Best Company Culture,” year after year.
We’re on the lookout for an English-speaking Junior Tech Support with Java/Python (on-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

YOUR QUALIFICATIONS

Concentrix + Webhelp is a great match if you:

• Are fluent in English (C1 level)
• Have European citizenship or work permit in Romania
• Understand programming languages (Java or Python)
• Have experience with Linux and databases (SQL, NoSQL)
• Are familiar with web protocols (HTTP, DNS, SSL/TLS, etc)
• Have the ability to research using internal knowledge bases and public-facing documentation (Cloud Platform documentation, StackOverflow)
• Are available to work in shifts (Monday to Sunday 24/7) from our office in Bucharest (Piata Victoriei)

Desirable skills:

• Familiarity with modern API technologies
• Serverless and Cloud Storage understanding

If you feel you don’t check every box, we encourage you to apply anyway. We’ll do our best to match you with the right job, whether it’s this or another role.

WHAT YOU WILL DO IN THIS ROLE

As a Junior Tech Support in on our team, you will:

• Actively work and troubleshoot different cloud architectures to assist customers with solutions
• Continuously learn and grow your cloud knowledge within a team that assists you whenever you encounter any unfamiliar territory
• Focus on providing great technical resolution and customer experience
• Use existing knowledge base to provide a customer facing root cause assessment
• Provide customer facing bug progress summary using available tools and platform

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time indefinite contract
• Performance bonus
• The option to choose from a board range of flexible benefits through MY Benefit Platform
• Medical Subscription
• Possibility to work from home
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs, specialized courses, and language classe