Junior Technical Project Manager (f/m/d)

at  Lufthansa Innovation Hub GmbH

ABOUT US:

At the Lufthansa Innovation Hub, we’re pioneering the future of travel for the Lufthansa Group, the industry, but most importantly for everyone who travels.
The landscape of the travel industry is changing. Our job is to identify these shifts and translate them into new business opportunities in the travel sector.
We are guided by our ambition to take travel to new destinations. To achieve this, we believe in constantly ‘pushing the limits’ to make travel easier, more convenient, and more enjoyable.
By building a valuable portfolio of travel companies and products, we are making an essential contribution to the asset-light business strategy of the Lufthansa Group.

JOB SUMMARY:

You will be responsible for managing the further development & ongoing operations of software platforms built by LIH by acting as the bridge between Lufthansa Group and our engineering team.

Planning further developments: Receive business requirements from Lufthansa Group, work with our engineering team to translate business into technical requirements, work with our management team to create a formal proposal.
Develop and maintain a prioritized backlog and roadmap for the products in collaboration with LHG and other stakeholders.
Ensuring the delivery of planned developments: Coordinate deployment timelines with LHG and our engineering team, ensure these timelines are met through proper sprint and resource planning
Managing operations: Coordinate platform support by managing our support resources and ensure that support tickets are properly handled as per our service level agreements & quality standards
Streamline and automate the various support issues originating from customers or other stakeholders
Stakeholder management: Act as the contact person for all platform-related matters inside the LIH as well as within Lufthansa Group