Junior Technical Support Analyst (Remote)

at  Winged Recruitment

Seeking a role where you can immerse yourself in the dynamic realm of technical support and kickstart your career journey? Winged Recruitment, a leading force in talent acquisition, is thrilled to present an exceptional opportunity crafted for aspiring Junior Technical Support Analysts. With our dedication to fostering innovation in remote work culture and leveraging advanced AI technology, we serve as the bridge between your aspirations and a rewarding professional trajectory. Partnering with renowned tech firms globally, we’re ready to empower our team with fresh talent poised to make a significant impact.

POSITION OVERVIEW:

• Location: Fully Remote
• Schedule: Flexible

QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
• Strong problem-solving skills with the ability to analyze and resolve technical issues efficiently.
• Excellent communication and interpersonal skills, with a customer-focused approach to technical support.
• Detail-oriented with a high level of accuracy in documenting technical procedures and solutions.
• Ability to work effectively both independently and as part of a collaborative team.
• Enthusiasm for learning and a proactive attitude towards professional development in the field of technical support.

INTRODUCTION TO THE ROLE:

Are you someone with a knack for problem-solving and a passion for technology? As a Junior Technical Support Analyst, you’ll play a crucial role in providing technical assistance and troubleshooting solutions to end-users. Guided by seasoned professionals, you’ll gain hands-on experience in diagnosing technical issues, resolving software and hardware problems, and ensuring customer satisfaction through effective communication and support.

KEY RESPONSIBILITIES:

• Provide first-line technical support to end-users via phone, email, or chat, resolving issues promptly and efficiently.
• Diagnose and troubleshoot software and hardware problems, escalating complex issues to senior support specialists as needed.
• Document support tickets accurately in the helpdesk system, maintaining detailed records of troubleshooting steps and solutions.
• Assist in the deployment and configuration of software applications and hardware devices, ensuring compatibility and functionality.
• Collaborate with cross-functional teams to identify recurring technical issues and contribute to the development of solutions and best practices.
• Stay updated on product knowledge and industry trends, continuously enhancing your technical skills and expertise.