Key Account Director

at  Upland Software

Are you looking for an opportunity to accelerate your career, expand your skills while working with a team of friendly, creative people? Upland Software offers a collaborative work environment full of smart, positive, and passionate people who are respected for their unique talents and empowered to do their jobs well. As a member of this close-knit team, you are encouraged to take good ideas and run with them, pursuing the best outcome for our customers while having fun along the way. If these things are important to you and you’re driven by delighting customers, we want to talk with you! Upland’s business model is based on acquiring leading companies and creatively integrating them into high-value solutions.
Opportunity Summary:
The Key Account Director will be responsible for selling all of Upland Software’s solutions to existing strategic customers and for providing global business leadership and management oversight for these accounts. You will build and maintain key relationships, develop and manage opportunities, and develop a long-term account strategy to maximize cross-sell, and expansion. You will define a CXO relationship strategy within the account, including engaging with Upland senior leadership team for executive sponsorships, coordinating executive business reviews and maintain customer satisfaction.

Primary Responsibilities:

• Identify whitespace in assigned strategic accounts and sell all applicable Upland Software solutions to meet or exceed assigned quota
• Work across five Upland Software business units to coordinate product-level subject matter experts to help sell the portfolio of solutions
• Develop and maintain knowledge of your assigned industry/industries such that you can facilitate strategic conversations with C-level executives
• Create and maintain a strategic account plan for assigned customers to maximize cross-sell and expansion sales.
• Support renewal activities, as needed, when the Customer Success team needs assistance
• Develop strategic go to market plans for your assigned business vertical industry.
• Coordinate activities with marketing to drive the proper demand generation plans.

Requirements:

• Minimum of eight years of experience in B2B or B2C software-as-a-service (SaaS) sales
• Proven long-term success selling to large, complex organizations in an enterprise sales motion
• Highly diligent and committed to creating and maintaining account plans
• Effective at communicating at an executive level and building relationships throughout a customer’s organization
• Self-starter who enjoys the autonomy and creativity associated with getting the job done
• Enjoys interacting with customers, solving complex business problems and creating loyal customers
• Bachelor’s degree in Business, Marketing, Engineering, Science or related field
• Ability to travel domestically and occasionally internationally as business needs require

Desired Skills:

• Able to be very organized and track multiple initiatives, action items and tasks
• Demonstrates leadership qualities consistent with an entrepreneurial spirit
• Industry-specific expertise in one of Upland’s target industries

Upland Software (Nasdaq: UPLD) is a leader in cloud-based enterprise work management software. Upland provides seven enterprise cloud solution suites that enable more than one million users at over 9,000 accounts to win and engage customers, automate business operations, manage projects and IT costs, and share knowledge throughout the enterprise. All of Upland’s solutions are backed by a 100 percent customer success commitment and the UplandOne platform, which puts customers at the center of everything we do. To learn more, visit uplandsoftware.com.

• Identify whitespace in assigned strategic accounts and sell all applicable Upland Software solutions to meet or exceed assigned quota
• Work across five Upland Software business units to coordinate product-level subject matter experts to help sell the portfolio of solutions
• Develop and maintain knowledge of your assigned industry/industries such that you can facilitate strategic conversations with C-level executives
• Create and maintain a strategic account plan for assigned customers to maximize cross-sell and expansion sales.
• Support renewal activities, as needed, when the Customer Success team needs assistance
• Develop strategic go to market plans for your assigned business vertical industry.
• Coordinate activities with marketing to drive the proper demand generation plans