Key Account Manager - Avon

at  Arvato SCM UK Limited HighTech

LOCATION: CORBY

We are seeking an experienced and proactive Key Account Manager to take ownership of client relationships from inception to successful delivery, ensuring alignment with their business objectives and driving profitability. The ideal candidate will demonstrate exceptional leadership, strategic thinking, and a strong commitment to customer satisfaction.

• Take commercial ownership of client relationships, overseeing P&L and ensuring pricing and profitability align with financial targets
• Provide oversight of service delivery and operations, monitoring SLA adherence, KPI variance, and client satisfaction surveys
• Prepare and lead monthly and quarterly business reviews, chairing client meetings as needed
• Collaborate with internal stakeholders to support project management for new business introductions or client projects
• Drive account evolution and growth through strategic planning and identifying opportunities for additional solutions
• Proactively identify and address risks and issues, developing mitigation plans and contingencies as needed
• Manage and resolve account escalations in a timely manner
• Lead and develop a high-performing team dedicated to client success