Key Account Manager, Ecommerce Personal Health Singapore

at  Philips

JOB DESCRIPTION

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

YOU ARE RESPONSIBLE FOR

• Developing and implementing e-commerce strategies, with a particular focus on marketplace platforms, contributing to our brand’s growth.
• Analyze market trends and competition to drive the sales performance of both Philips.com and e-commerce platforms.
• Work closely with our Marketing Team to plan and execute campaigns to drive traffic, conversion, and customer retention.
• Oversee the maintenance and optimization of the e-commerce website and marketplace platforms, ensuring a user-friendly experience.
• Collaborate with demand planning and logistics teams to ensure product availability and efficient order fulfillment.
• Make data-driven decisions to improve online sales and user experience.
• Monitor customer feedback and resolve any online shopping issues promptly.
• Enhance the overall online shopping experience to drive customer satisfaction and loyalty.
• Foster a collaborative and innovative work environment.

TO SUCCEED IN THIS ROLE, YOU SHOULD HAVE THE FOLLOWING SKILLS AND EXPERIENCE

• Bachelor’s Degree in Marketing or related field
• Preferably 5 years in managing online marketplaces for brands, or experiences in account management in platforms
• Proficient understanding of marketplace platforms.
• Ability to analyze data and identify key growth opportunities.
• A collaborative team player capable of delivering under pressure.
• Proficient in English and Mandarin (to communicate with mandarin-speaking counterparts)
• Strong communication skills coupled with adaptability to thrive in a fast-paced environment.
• One who is adaptable, creative and has entrepreneurial mindset