Key Account Manager

at  Instabee

ABOUT US

In 2022, Instabee was founded after combining Instabox and Budbee - two leading last-mile delivery companies with three consumer-facing brands: Budbee, Instabox and Porterbuddy. Instabee serves millions of consumers across Europe with convenient deliveries and is on track to become the leading European e-commerce enabler. Always with the customer at heart.
We’re fast, both in terms of parcel delivery and when it comes to growing our business. So far our journey has taken us from Sweden to the rest of Scandinavia and parts of continental Europe, but we have no plans to stop anytime soon. As we continue to expand our product offering to new merchants and geographic regions, our logistical network and operations are getting increasingly complex.

WHO YOU ARE

In order to be successful in this role, you will have worked in a similar position before joining us, managing complex SAAS solutions, preferably in the e-commerce or last-mile space. You have a strategic, tactical, and consultative mindset and you come up with creative solutions to challenges. Moreover, you know how to get things moving in order to produce results. If you have a well-established network within the Swedish e-com space that’s great, but more importantly you have the capacity to challenge your partners and merchant in a way that brings actual value to all involved stakeholders and a track record to prove it. As you can see we’re looking for someone outstanding; when we review your profile, we would like to see evidence of the following:

• Bachelor’s degree in business administration, marketing, or a related field
• Fluent in Danish and English
• Minimum of 3-5 years experience in key account management or sales
• Proven track record of achieving targets and growing key accounts
• Excellent communication and negotiation skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Knowledge of CRM software and sales reporting tools

ABOUT THE ROLE AS KEY ACCOUNT MANAGER:

We are seeking an experienced and highly motivated Key Account Manager to join our team in the heart of Copenhagen at Holmen. As a Key Account Manager, you will be responsible for managing and developing relationships with our most valuable merchants within E-commerce, ensuring their continued loyalty and satisfaction.

Key Responsibilities:

• Manage a portfolio of key accounts and develop strategies to increase revenue and profitability
• Build and maintain strong relationships with clients, ensuring their needs are met, and their expectations exceeded
• Identify new business opportunities and develop innovative solutions to meet clients’ changing needs
• Negotiate contracts and agreements with clients, ensuring terms are favorable to both parties
• Analyze sales data and market trends to identify opportunities for growth and improvement
• Collaborate with cross-functional teams to ensure client satisfaction and successful project delivery
• Provide regular reports on account performance and communicate effectively with senior management

In order to be successful in this role, you will have worked in a similar position before joining us, managing complex SAAS solutions, preferably in the e-commerce or last-mile space. You have a strategic, tactical, and consultative mindset and you come up with creative solutions to challenges. Moreover, you know how to get things moving in order to produce results. If you have a well-established network within the Swedish e-com space that’s great, but more importantly you have the capacity to challenge your partners and merchant in a way that brings actual value to all involved stakeholders and a track record to prove it. As you can see we’re looking for someone outstanding; when we review your profile, we would like to see evidence of the following:

• Bachelor’s degree in business administration, marketing, or a related field
• Fluent in Danish and English
• Minimum of 3-5 years experience in key account management or sales
• Proven track record of achieving targets and growing key accounts
• Excellent communication and negotiation skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Knowledge of CRM software and sales reporting tool