Key Account Manager

at  Johnson Controls International

BUILD YOUR BEST FUTURE WITH THE JOHNSON CONTROLS TEAM

An exciting opportunity has become available for a highly motivated Key Account Manager to join the team in the Auckland office! In this pivotal role, you will be responsible for identifying, developing, improving, and maintaining key relationships within key customer organisations and service agents. If you have excellent relationship building skills and have high attention to detail, this position will be a perfect fit for you.

WHAT YOU WILL DO:

• To identify, develop, improve and maintain key relationships within key customer organisations and service agents with the view to protect and defend existing business while developing more opportunity for JCI aligned to the customer’s operational and strategic needs
• Drive excellence for the service business through relationship management and actively integrating the customer’s needs and view of JCI with leadership and delivery teams

HOW YOU WILL DO IT:

• Be an internal advocate and ‘account champion’ for your customers
• Take ownership & accountability of your nominated customer accounts
• Understand your Customer’s corporate objectives and operational priorities and ensure it is effectively communicated with relevant JCI stakeholders
• Act as a conduit between your client and Johnson Controls; Leverage the vast array of subject matter experts across Johnson Controls to deliver unparalleled technical and service outcomes
• Positively impact the customer’s perception of JCI to improve stickiness & loyalty
• Create and lead customer engagement initiatives
• Carry out account management activities for nominated customer accounts
• Achieve assigned sales plan targets through contract renewals with view to increasing share-of-wallet, and through quoting and closure of sales leads (direct and indirect) from within assigned accounts
• Support new business generation in your accounts by identifying and developing new opportunities,
• actively integrate relevant technical and Sales’ SME’s through business development process to improve solution development, sales documentation and close
• Identify new business contacts and opportunities both inside and outside your nominated accounts
• Network within the industry and provide insights and market updates to the Service and Sales teams (i.e. Branch Manager, National Account Manager)
• Work with key internal stakeholders and teams to develop new leads, proposals and solutions for your customer accounts (I.e., Unmonitored Alarms, Strategic Accounts, Digital, Sustainability Infrastructure)
• Support the service delivery team with customer issues and escalations,
• Ensure KPIs are maintained and reported on
• Ensure professional and compelling sales & solutions documentation is provided at all times
• Support accounts & administrational teams on billing and invoice queries
• Other Ad Hoc duties when required