Key Account Manager- Newcastle (Northern NSW)

at  Baxter

THIS IS WHERE YOU SAVE AND SUSTAIN LIVES

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

THE ROLE

We have an exciting opportunity that has arisen for a dynamic Key Account Manager to join our Healthcare Systems & Technology team based in Newcastle NSW. The product portfolio encompasses Patient Support Services (Hillrom Smart beds and surfaces) and Front Line Care (Welch Allyn patient monitoring, diagnostic cardiology, vision care and physical exam devices).
Reporting to the National Sales Manager, you will work as an integral member of the team driving revenue growth and profitability across all assigned accounts new and existing. In this role you will use your effective territory leadership skills to implement sales strategies through development of new business and maintaining existing business while improving market presence of our product portfolio.

KEY RESPONSIBILITIES:

• Prepare and present sales proposals, tenders, product demonstrations and in-servicing to potential and existing customers as required. Follow a sales call plan.
• Negotiate price within defined schedules and guidelines as required
• Attend corporate events as required including meetings and conferences
• Resolve customer complaints as soon as possible and liaise with Management, Customer Service and Field Service to ensure customer satisfaction for every order
• Support and participate in sales promotions and marketing activities as required
• Train appropriate hospital staff and company employees on new products. In consultation with the product manager to ensure customers and prospective customers are technically proficient through in-service presentations, one-on-one training, peer education and supply of information.
• Actively participate in the clinical environment by providing technical consultation as required
• Practice excellent territory management in terms of salesforce, organisation, administration & expense planning and control.
• Ensure the CRM is kept updated to ensure effective reporting
• Ensure a safe working environment in accordance with the relevant Work Health and Safety (OH&S) legislation.

KEY REQUIREMENTS OF THE ROLE INCLUDE:

• Tertiary degree in Medical Science, Healthcare, Business, Management or related fields
• 3-5 years’ experience working in a commercial/sales role within Medical Devices is desirable
• Knowledge and application of effective selling skills, including value added selling techniques and Key Account Management is preferred
• Solid understanding or the Hospital and Healthcare system
• Highly developed interpersonal effectiveness and relationship-building abilities
• Accountable for achieving targets and delivering outstanding customer service
• Collaborative approach and ability to work well with others
• Willingness to travel interstate as required.