Key Account Manager

at  Prime Appointments

SKILLS AND EXPERIENCE REQUIRED TO BE CONSIDERED FOR THIS ROLE:

• Strong working knowledge of Excel
• Excellent communication skills
• Experience within a similar role.
• Experience of dealing with buying groups or national accounts would be advantageous.
• Organised

Reporting to the Sales Office Team Leader, your key duties in this Internal Sales & Key Account Manager role will include but are not limited to:

• Answering incoming calls to the Sales Office.
• Proactive calls out to existing customers, upselling and cross-selling.
• Progress Sales orders, answering stock enquiries, delivery queries and issue resolution.
• Ensuring sufficient stock available at the stock locations to fulfil orders and meet customers’ expectations.
• Arranging haulage in line with requirements.
• Report handling for any shortages, unexpected delays or lead-time issues.
• Ensure Customer Complaints and issues are investigated and resolved satisfactorily.
• Support the Regional Sales Directors in the planning and management of Key Accounts.
• Work with the Directors and Clients to ensure customer deadlines are met.
• Continually evaluate and review sales performance, processes and procedures; recommend and manage any agreed improvements and monitor outcome