Key Account Manager, PSS-QLD

at  Baxter

THIS IS WHERE YOU SAVE AND SUSTAIN LIVES

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

THE ROLE:

We have an exciting opportunity that has arisen for a dynamic Key Account Manager to join our Patient Support Services team based in QLD in a 12 month fixed term role. Our Patient Support Services portfolio encompasses the Hillrom Smart beds and surfaces.
Reporting to the National Sales Manager, you will work as an integral member of the team driving revenue growth and profitability across all assigned accounts new and existing. In this role you will use your effective territory management skills to implement sales strategies through development of new business and maintaining existing business while maximising market presence of our product portfolio.

KEY RESPONSIBILITIES:

• Follow a sales call plan and actively participate in ‘cold calls’
• Prepare and present sales proposals, tenders, product demonstrations and in-servicing to potential and existing customers as required
• Negotiate price within defined schedules and guidelines as required
• Attend corporate events as required including meetings and conferences
• Resolve customer complaints as soon as possible and liaise with Management, Customer Service and Field Service to ensure customer satisfaction for every order
• Support and participate in sales promotions and marketing activities as required
• Train appropriate medical staff and company employees on new products. In consultation with product experts, ensure customers, prospective customers and staff are technically competent through in-service presentations, one-on-one training, peer education and supply of information.
• Actively participate in the clinical environment by providing technical consultation as required
• Monitor and control local inventory issues for the relevant products
• Practice excellent territory management in terms of salesforce, organisation, administration & expense planning and control.
• Ensure the CRM is kept updated to ensure effective reporting
• Ensure a safe working environment in accordance with the relevant Work Health and Safety (OH&S) legislation.

KEY REQUIREMENTS OF THE ROLE INCLUDE:

• Tertiary degree in Medical Science, Healthcare, Business, Management or related fields
• 3-5 years’ experience working in a commercial/sales role within the Medical Devices or Pharmaceutical industry is desirable
• Knowledge and application of effective selling skills, including value added selling techniques and Key Account Management is preferred
• Working knowledge or the Hospital and Healthcare system
• Highly developed interpersonal effectiveness and relationship-building abilities
• Accountable for achieving targets and delivering exceptional customer service
• Collaborative approach and ability to work well with others
• Willingness to travel interstate as required.