Key Account Manager - Technical Services Team

at  Tetra Pak

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what’s good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people’s lives every day. And we need people like you to make it happen.

JOB SUMMARY

Are you ready to take on the role of Services Key Account Manager? We’re seeking someone who can efficiently lead our team of Services Account/Support Representatives, ensuring profitability, compliance, and top-notch customer service. Your focus will be on enhancing customer satisfaction, loyalty, and retention.

• Cultivate strong customer relationships through structured communication methods.
• Facilitate resolution of technical issues by liaising between customers and the issue drivers.
• Identify customer needs, devise solutions, negotiate deals, and close agreements.
• Gain insights into customer requirements through proactive diagnosis.
• Develop and execute service account plans aligned with customer and Key Account team objectives.
• Implement quality plans to meet customer and team targets.
• Drive deployment of service contracts to enhance customer operational efficiency.
• Monitor value delivered, customer satisfaction, and service event performance.
• Manage internal interfaces to ensure efficient service delivery and quality account plans.
• Collaborate within the KAM-team to drive the service business as part of a comprehensive system supplier approach.